Job description

We are hiring for a full-time Front Desk Supervisor.

Are you passionate about hospitality and creating an unforgettable experience for the guest and leading the team? This job is for you.

This position will report to the Front Office Manager.

A few perks are below:

-Free hotel parking in our own parking garage, you do not have to get wet or hot\cold walking to work.

-Free dinner provided by our restaurant each night for all staff.

-Hilton Travel & Remington Hotels Travel benefits.

What we are looking for

• Ability to calmly work with high-demand and/or upset guests
• Leading the team
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• OnQ experience is a must.

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Hilton OnQ: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

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