Job description

Job description

Gainesville's Highly rated hotel is hiring for Full Time Front desk/Operation Manager. Seeking energetic, self-motivated, trustworthy, dependable, individuals with hospitality or service industry experience. Competitive pay with BENEFITS and wonderful work environment. Required to have excellent computer, phone and customer service skills. Ability to multi-task.

Job Summary

• Plan, direct, or coordinate the front desk operations of hotel as well as take care of communication between all other departments. Duties and responsibilities include the managing of daily operations and planning the use of materials and human resources.
• Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of hours.
• Adjusts expenditures according to fluctuating business needs in a timely manner.
• Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records.
• Ensures the new hire training process effectively prepares new team members for their positions. Analyzes current training programs and adjusts as needed.
• Promotes fair treatment and open door policies with all associates.
• Responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs.
• Demonstrates clear and effective written and verbal skills.
• Promotes a productive, professional and collaborative work environment.
• Provides clear direction to the hotel team.
• Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs.
• Leads and participates in monthly revenue and Safety Committee Meetings. The position is required to work directly under the leadership of hotel General and Operations Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs each responsibility in a satisfactory manner. Creates an operating environment that assures consistent guest satisfaction.

2. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and initiates corrective action

3. Develops accurate and aggressive long and short-range Front desk operation objectives consistent with the Company's mission statement

4. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, compliance with established labor regulations.

5. Collaborates with marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

6. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

7. Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.

8. Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in

9. Compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or Municipal authority.

10. Deals with the general public, customers, employees, and government officials with tact and courtesy.

11. Plans and organizes the work of front desk staff.

12. Accepts full responsibility for managing an activity and is fully responsible for front desk staff and be on call as needed

Qualifications and Skills

Education: A minimum of 3 years' previous hotel operations and leadership experience, to include successful management of a front staff and focus on exceptional guest service. Preferred but not required- Hilton, Choice, Carlson or Marriott FDM certification, Certified Hospitality Management. High school diploma or GED required. Competencies/Skills Preferred: Prefer multi department knowledge/experience. Should possess strong leadership skills. Outstanding organizational skills, the ability to quickly identify priorities and flexibility in assuming additional responsibilities and goals according to the needs of the hotel are essential to the position.

Benefit Conditions:

• Only full-time employees eligible

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekend availability

Work Location: One location

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