Job description

• Answering phones from customers professionally and responding to customer inquiries and complaints
• Two way text and chat with customers
• Researching required information using available resources
• Providing customers with the organization’s service and product information
• Processing forms, orders, and applications requested by the customers
• Identifying, escalating priority issues and reporting to the high-level management
• Routing inbound calls to the appropriate resources
• Following up complicated customer calls where required
• Completing call notes and call reports as necessary
• Recording details of comments, inquiries, and actions taken
• Managing administration, communicating and coordinating with internal departments
• Other duties as assigned

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
All patients and employees with direct contact to patients are required to wear mask.

Application Question(s):

• Are you able to work in our WPB and Jupiter locations?

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Assistants & Receptionists: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: Multiple Locations

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