Job description

We are seeking a reliable, tactful professional Front Desk Receptionist to coordinate front office activities for our Administration Office location in South Everett near Boeing.

As the Front Desk Receptionist, you play an important role in the intake process. You are the first point of contact for our patients and pride yourself on setting the bar high. Treating people with dignity and respect comes naturally to you. You work best in a fast paced, team environment and are comfortable with constantly changing priorities. Good customer service and a positive work environment is important to you. You are able to set and maintain professional boundaries.

Primary Responsibilities:

• Provide phone and in-person reception in adherence to confidentiality and privacy laws and in a manner, that reflects customer service orientation.
• Answer multiple phone lines, take messages, and refer calls to voice mail as appropriate.
• Keep common areas of use, including copy room and front counter, neat and fully stocked.
• Assist fellow office workers and clinical staff as needed to meet deadlines, deal with high activity times, and fill in for absences.
• Perform other duties as assigned.

Essential Skills:

• Reliable work attendance.
• Able to deal assertively and tactfully with difficult patients and with coworkers.
• Able to establish and maintain productive work relationships in a team environment.
• Ability to communicate effectively orally and in writing.

Minimum Qualifications

• 1-2 years office experience
• Exceptional interpersonal skills
• Proficient in Microsoft Office Suite
• Understanding of substance use disorder, treatment and recovery support a plus
• Ability to maintain confidentiality in accordance with 42 CFR, 45 CFR, and RCW 70.96A and related laws

We offer a generous wage and excellent employer-paid benefits which include health, dental, vision, prescription, short/long-term disability, life insurance, EAP, and a 403(b) retirement plan. Applicants must successfully pass a criminal background check and pre-employment health screening (urine drug screen and TB test).

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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