Job description

New Directions is looking to hire a full-time front desk receptionist in our counseling practice. We are a stable business serving individuals and families in Hickory, NC for over 20 years. We are looking for someone who is energetic, friendly and learns quickly. This position requires the ability to multitask, manage details, and problem solve. Applicants with good organization skills, an aptitude for working with a team, and who can be dependable are ideal. This candidate should have some medical office experience. Basic computer skills and knowledge of how to use fax, scan, navigate Microsoft Office software and the internet are needed. Other tasks will include frequent communication with other team members, management of scheduling, creating reports and securing documentation from clients as needed, collecting and verification of insurance information, answering and routing telephone calls, and the greeting and engagement of clients as they arrive for their appointments. Awareness of ICD-10 & CPT codes would be a strength. Proficiency in keyboard skills, experience in use of an electronic health record (EHR), and working knowledge of HIPAA standards are encouraged. A strong candidate would have good interpersonal skills and the ability to be the "face" of our practice, often acting as a liaison between our practice and referral sources. This position will work 5 days a week. High school degree required.

Administrative Duties:

• Scheduling
• Answering and routing phone calls
• Greeting visitors

Financial Duties:

• Processing payments
• Billing

Setting:

• Medical

This Company Describes Its Culture as:

• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Ergonomic Workspace:

• Yes

Typical end time:

• 5PM

Typical start time:

• 8AM

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
To keep our staff & clients safe by reducing possible risk of exposure to COVID, NDCS has instituted a practice wide mask policy, provided a glass barrier for admin staff to use between themselves and clients, and provides PPE, sanitizers.

Experience:

• front desk: 1 year (Required)

Work Location: In person

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