Job description

Responsibilities

Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service

Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with an established brand or hotel standards and consistent with ECH core values

Oversee all front office operations in the absence of the General Manager

Remain an active participant at the front desk, including checking in/out guests, preparing bills, and handling guest requests

Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions

Respond to brand Guest Alerts for resolution as needed

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction

Participate in lobby ambassador and other activities related to interacting with guests on an individual level

Thus creating a relationship and culture that will result in repeat stays

Assist in hotel food and beverage when needed, where applicable

Assist in the monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures

Assist in the development, implementation, and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts

Review correspondence from guests and incident logs; direct staff according to information obtained

Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff

Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained

Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained

Monitor occupancy of guest room space to ensure the most efficient use and minimize overbooking

Perform other duties as requested by management. Work schedule varies and may include working on holidays and weekends and alternate shifts

Manager on Duty or Point of Contact in the absence of the General Manager

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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