Job description
**$200.00 SIGN ON BONUS!**
Job Summary
Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management.
Responsibilities
Job Summary
Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management.
Responsibilities
- Welcomes guests in a friendly, prompt and professional manner.
- Schedules, coordinates, directs and delegates work to Front Desk department associates.
- Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
- Trains new employees on compliance with company, hotel, and brand standards.
- Supports lobby bar including staffing, training, and coverage.
- Makes recommendations for disciplinary action of employees as appropriate.
- Maintains good working relationships and communications with all departments.
- Verifies accurate room status information is maintained and properly communicated according to the procedures established.
- Resolves guest complaints quickly, efficiently and courteously.
- Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.
- Trains for and acts in Security role as person in charge when needed.
- 1-2 years customer service experience.
- Ability to stand for 8 hours
- Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
- Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
- We offer an excellent travel discount program.
- Opportunity to grow, we promote from within
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.