Job description
Description
Job Purpose or Objective(s): You will help oversee front desk operations, exceeding guest expectations by providing efficient service while maintaining a standard of professional excellence for front office staff. You will report to the Hotel Shift Manager, or Hotel Manager on duty.
Pay Rate: $19.50 hr | Full Time | 3rd Shift
Primary Tasks:
You will monitor the check-in/check-out process; anticipate important situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Review reservations, check for special requests, or any follow-up required.
Maintain all direct bill accounts, vouchering all bills, and completing of any required paperwork while backing up front desk.
Respond to guest comments, complaints, and concerns.
Review the daily business levels, anticipate important situations, and plan solutions to best expedite these situations.
Monitor the staff's interaction with guests, ensuring prompt service; resolve discrepancies with respective personnel.
Ensure staff reports to work as scheduled and document tardy and absent employees.
Complete requisitions to replenish shortages or additional items needed for the anticipated business.
Review requests for late check-outs, approve according to occupancy and communicate information to housekeeping.
Other tasks as assigned.
Job Requirements:
MINIMUM
High School Diploma or GED
Computer Software Skills
Perform job responsibilities with attention to detail, speed and accuracy.
Prioritize and organize.
One (1) year prior hotel front desk experience.
TARGET
Associate's degree in hotel, hospitality, or restaurant management or equivalent combination of education and experience
Computer Software Skills
Perform job tasks with attention to detail, speed and accuracy.
Prioritize and organize.
Two (2) years of progressively responsible positions in hotel front desk or customer service.
About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
Free gym membership
Free access to employee health clinic
Free lunch for casino & resort associates
Earned wages access once per week for hourly Associates
Pet insurance
Paid vacation / sick time
Medical / Dental / Vision
401(K) with company match
College tuition reimbursement
Short-term disability, long-term disability, and family leave
Employee assistance program
Employee prescription program
CNO Paid Life Insurance
Teladoc
On Site Dental Clinics (Jet Dental)
On Site Mammogram Services
Free diabetes and hypertension monitoring benefit (Livongo)
Accolade- Concierge Benefits Program
Wellness Program that equals savings on health insurance cost (Virgin Pulse)
Maternity Care Program
(Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates .
Job Gaming
Primary Location OK-Durant
Work Locations Durant Casino 4216 S Hwy 69/75 Durant 74701
Organization Gaming
Schedule Regular
Full-time
Day Job
Job Posting 02/24/2023, 3:10:50 PM
Req ID: 23002817
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