SUMMARY

The Front of House Supervisor assists and supports the FOH Manager in the efficient and effective delivery of the Front of House operation. The FOH Supervisor manages staff in specific Food and Beverage areas as well as interacts with the customers directly and maintains the highest level of customer service. They are also involved in the receiving and delivery of food orders and have the ultimate responsibility of ensuring that all monies are received from the customer for products which we provide to them. Leadership and customer service are paramount with a Front of House Supervisor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES (OTHER DUTIES MAY BE ASSIGNED)

• Must be courteous, pleasant, and always well groomed.
• Effective problem solving and timely decision making
• Display proficient knowledge of the food and drink menu.
• Have an excellent knowledge of current and future events, related activities, promotions, and products
• Use, maintain, clean, organize service area(s) and equipment, and identify all out of order equipment and report it to management in a timely manner.
• Assist with the overall operation of the restaurant including point of sale transactions, expediting food service, re-stocking, quality, and staff breaks and performances.
• Deal with all customer problems, comments, and complaints in an appropriate and efficient manner in line with company policy, documenting and escalating as necessary.
• Interacts with guests and staff members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns.
• Monitor level of intoxication and behavior of guests.
• Cut off guests if they appear to be intoxicated and informing all servers, bartenders, and Floor Managers on duty.
• Assist with training, re-training, the development of all FOH staff to deliver higher level of customer service.
• Follow the Food & Beverage Front of House Standard Operating Procedure packet.
• Ensure that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way throughout the shift.
• Responsible for checking checklist and making sure the servers are doing their side duties.
• Fill in or cover shifts in all areas when needed
• Communicates with management during various shifts to ensure successful operations of the restaurant.
• Ensure operational execution by communicating expectations to servers, bartenders, and back of house staff to ensure restaurant operations are efficient and meet all set standards.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Provides administrative support for FOH operations including shift reports, scheduling, payroll, reservations, inventory receiving, and personnel matters.
• Support management in staff performance related matters including employee reviews, corrective actions, investigation, conflict resolutions, etc.
• Assists with the coordination of special events.
• Assist with any other duties provided by the F&B Management team

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Customer Service - Responds to requests for service and assistance; meets commitments; responds promptly to customer needs.
• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively.
• Teamwork – Works well with management and department heads; gives and welcomes feedback.
• Leadership - Exhibits confidence in self and others; gives appropriate recognition to others.
• Ethics - Treats people with respect; Upholds organizational values.
• Motivation - Demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
• Quality - Monitors own work to ensure quality.
• Quantity - Completes work in a timely manner.
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction.

SUPERVISORY RESPONSIBILITIES

Train, supervise and counsel all employees in the department. Provide, develop, train, and maintain a professional work force. Ensure all services to members are conducted in a highly professional and efficient manner. Ensure a safe working environment and attitude on the part of all employees in areas of responsibility.

EDUCATION AND/OR EXPERIENCE

The ideal candidate will possess a high school diploma and will have worked in the industry for 1-2 years.

LANGUAGE SKILLS

Exceptional verbal, written and organizational skills. Ability to communicate effectively at all organizational levels.

MATHEMATICAL SKILLS

High School equivalent math knowledge required.

REASONING ABILITY

Must be able to demonstrate the ability to make good choices, be able to distinguish between positive and negative situations, and how to approach situations and resolve them.

CERTIFICATES, LICENSES, REGISTRATIONS

Servsafe Manager Certification or Food Handler’s Card, City of Stockton badge and Responsible Beverage Serving (RBS) Certified

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

CAL OSHA

• Support, administrate and enforce the policies and code of safe work practices of the Injury and Illness Prevention Plan (IIPP) and all other organizational safety practices and programs under your supervision or control.
• Collect, recommend, and implement IIPP improvements.
• Ensure that all employees are appropriately trained in all facets of operations as applicable prior to approving them to work independently.
• Ensure that there is a process in place to maintain workplaces and equipment under your direction that are safe, well kept, and in compliance with the Health and Safety Policy.
• Ensure that procedures are developed for the safe use of hazardous chemical, physical, substances.
• Conduct incident investigations for all injuries or near miss events.
• Meet all health and safety needs for units/departments (e.g., engineering controls, training, personal protective equipment, and corrective measures including non-compliance items identified in health and safety inspections).
• Notify department manager or person assigned to safety duties when the code of safe practices needs to be updated.
• Take ownership of any safety issues by proposing solutions to fix it.

COMMITMENT STATEMENT

I understand I play an important role in helping us achieve our goals and fulfill our core values are – to make Delta C, LP a better place for employees to work, grow and customers to receive the highest quality of gaming entertainment and customer service. I believe in and am committed to living this approach daily throughout my employment with Delta C, LP.

Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.

This above job description is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without accommodation.

_____________________________________ _______________

Employee Signature Date

_____________________________________

Print Name

• Must be fully vaccinated
• Must have open availability
• Must have supervisory experience