Job description

Purpose of Position: Direct the day-to-day hotel operations in a manner which ensures objectives are met through well trained and knowledgeable staff serving Guests wants and needs at all times in a manner which exceeds company goals and expectation of total quality service and profitability.

1. Hire, develop and retaining Guest service employees, in a manner consistent with the company ethics, goals, policies and procedures.

2. Train, direct and hold employees accountable to meet daily expectation in all operations of the hotel in a manner which will meet all company expectation of quality service.

3. Maintain a hotel atmosphere which is consistent with the company standards for professionalism and total quality Guest service.

4. Responsible for the completion of all necessary paperwork in an accurate and timely.

5. Ensure the front desk is personally greeting Guests, registering Guests, making room assignments, providing transportation and supporting all other functions in the hotel in such a manner that exceeds company quality service and profit expectations.

6. Hold employees accountable for working the shifts necessary for their position.

7. Develop a thorough knowledge of the market, the competition and the demands in the area for the purpose of consistently maximizing hotel rates and occupancy.

8. Consistently track, improve and build volume by exceeding revenue and Guest expectations.

9. Develop short term and long term financial and operational plans for the hotel which supports the overall objectives of the company.

10. Ensure all Guest complaints are effectively resolved according to company standards.

11. Actively enforce all safety measures to protect company assets, employees and Guests.

12. Develop and maintain a professional image as a member of the company management team, supporting the company in actions and words at all times.

13. Ensure all decisions regarding employees, company issues, Guest service, laws, rules, regulations and safety are made from an objective analysis of the situation and the stated position of the company.

14. Follow and direct all employees in the methods and procedures for notifying proper company management level employees and civil authorities in the event of an emergency or anticipated emergency.

15. Develop and maintain a clear line of communication with all employees and management.

16. Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.

17. Develop new programs which result in an increased level of Guest satisfaction and operational excellence.

18. Display a consistent team oriented demeanor at all times by maintaining clear channels of communications open with upper management, co-workers and Guests in compliance with Company policies.

Job Type: Full-time

Pay: $36,000.00 per year

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hilton: 2 years (Required)

Work Location: One location

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