Job description

The anticipated shifts are based on the operational needs and can change at any time with notice.

Monday-Friday 7am- 3:30pm
Tuesday- Saturday 12:00pm-8:30pm
Monday- Friday 12:30pm-9pm

Monday- Friday 12:30pm-9pm
Tuesday- Saturday 12pm-8:30pm

ABOUT STANFORD AND RESIDENTIAL & DINING ENTERPRISES (R&DE):

Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the university by providing the highest quality services to students and other members of the university community. The Department has an annual operating budget of over $316 million and is steward of a $3.1B asset portfolio comprising seven million square feet (one-third of Stanford’s physical plant), provides housing for nearly 14,000 students and their dependents, serves over 18,000 daily meals at 30 dining and retail locations and over 500,000 meals at athletic concessions events, and hosts 20,000 conference guests annually. R&DE comprises 1,300 FTE and part-time staff in the following divisions: the Office of the Senior Associate Vice Provost (SAVP), Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology, Maintenance Operations and Capital Projects, and Strategic Communications.

“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE, “Excellence is defined by aligning our strategic goals and performance with our vision.”

ABOUT STANFORD HOSPITALITY & AUXILIARIES:

Stanford Hospitality & Auxiliaries, a division within R&DE at Stanford University is committed to excellence and the highest level of customer service. It is recognized nationally for operating at “the cutting edge” of the industry receiving exceptional service ratings and numerous awards, including the Restaurant & Institutions Magazine Ivy Award for excellence in food service and hospitality. The Ivy Award is one of the industry’s most prestigious and coveted awards, given to those operations that meet the highest standards of food, hospitality and service. With R&DE’s vision “to be the best in the business” Stanford Hospitality and Auxiliaries is a Certified Green Business practicing sustainability in its purchasing and using equipment and processes that reduce solid waste and preserve natural resources. The highest Acterra Sustainability Award was received in 2006, in recognition of these initiatives.

I. Summary of Position
This is an exciting opportunity for experienced catering support to join the Stanford team. The Banquet Houseman is primarily responsible for assisting in serving, setting –up, break down and clean-up of all Catering functions. Moves tables, chairs and other equipment to specific locations according to specifications of scheduled banquet functions. Maintains banquet storage area to ensure cleanliness and organization. Performs tear down and storage upon completion of banquet function. The Banquet Houseman will consistently offer professional, friendly and warm hospitality to all guests. As with all staff who join the team, the Houseman is expected to adhere to customer service relations standards, work rules, departmental policies and procedures and performance standards.

II. Essential Job Functions

• Delivers food and catering equipment for Catering events, performs setting –up, break down and clean-up of all Catering functions
• Provides an excellent dining experience for guests, using interpersonal skills and conflict resolution, and anticipates guest needs
• Sets up and break down large function dinner services and elaborate themed dinner programs, complete with food and beverage settings and linen, both on- and off-site
• Assists customers with specific dietary restrictions, and answer questions regarding food ingredients
• Complies with workplace safety, safe food handling and sanitation standards
• Follows RDE work rules, policies, procedures, and core values
• Maintains supplies neat and organized to department standards
• Projects a professional image at all times through appearance and dress
• Demonstrate respectful and professional behavior by maintaining a positive work environment and interactions with co-workers, management, customers and visitors
• Supports other Hospitality and Auxiliaries and Cardinal Café units as requested
• Performs other duties as assigned.

Qualifications - External

III. Qualifications

• Must have a minimum of two (2) year fine dining or catering experience within the last two (2) years
• Current clean DMV driving record
• Must be able to lift 50lbs and requires you to be on your feet for long periods of time
• Must be willing to work a flexible and varied schedule as assigned
• Has outstanding listening and communication skills with guests, peers and management
• Understanding of Silver Service expectations and Principals
• Committed to providing excellent customer service to all customers
• Able to plan ahead, prioritizing tasks and customer service needs
• Proven track record of punctuality
• A Banquet Houseman must be able to provide own uniform items of black slacks, black shoes with black socks. Uniform Shirts will be provided
• Demonstrates helpfulness, and respectfulness, is approachable and team oriented, builds strong working relationships, diplomatic, and a positive work environment, is responsible, honest, resolves conflicts appropriately, and is flexible
• Follows work directions as assigned by supervisors and managers
• Subject to wet floors, temperature extremes, excessive noises, and large commercial equipment. As an essential job function, worker is required to use cleaning and sanitizing chemicals.

IV. Physical Requirements

GENERAL PHYSICAL REQUIREMENTS

Ability to stand for prolonged periods, reach, lift, bend, kneel, stoop, climb, push and pull items. Physical agility critical to perform essential job functions. Lift up to 50 lbs pounds, and must have manual dexterity. Ability to work around hot equipment (stoves, grills, ovens).

Working Conditions and Frequency of Occurrence
Extreme temperature changes
0-5%
Walking
30-60%
Standing
50-80%
Sitting
10-20%
Bending
10-50%
Squatting
10-20%
Hand and Finger Dexterity
10-40%
Reaching
10-50%
Climbing
10-20%
Noise
10-30%
Lifting, Carrying, Pushing, Pulling

Up to 10 pounds
30-60%
Up to 25 pounds
20-50%
Up to 50 pounds
10-20%
Over 50 pounds
10-20%

VI. English Proficiency Requirements

Must be able to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and communicate effectively with customers (staff, visitors, students) by listening and speaking clearly to them.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Stanford, CA 94305: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Basic math: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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