Job description

Capitol Bridge LLC (Capitol Bridge) is seeking full-time Customer Support Specialist(s) (CSR II) to join our growing team in Columbia, South Carolina. Every day, Capitol Bridge Support Specialists are entrusted to serve our most vulnerable communities by supporting applicants and recipients by mail, e-mail, telephone, fax to assist with the Medicaid Eligibility process. This position is contingent upon contract-award.

To prepare you for this role, Capitol Bridge provides paid training as well as the appropriate equipment to be a successful Support Specialist.

The hours for this project are 8:00am to 6:00pm, Monday through Friday.

Pay and Benefits:

Base rate $22.50/hr
Medical, Dental, and Vision benefits available
401(k) available with company match
Paid holidays
PTO

Duties for the Support Specialist include (but are not limited to):

• Assist applicants/recipients in knowing their rights and responsibilities, completing applications, and securing supporting evidence to ensure that complete and accurate information is obtained
• Provide information to applicants/recipients and to other interested parties by mail, telephone or in person, about laws, rules, regulations, policies/procedures, and eligibility requirements to ensure an understanding of available program benefits
• Assist the customer through the Customer Portal to complete required forms
• Refer to social service personnel those applicants/recipients who express a need for service-oriented functions
• Prepare reoccurring and special reports, including simple statistical breakdowns
• Utilize an automated database for case processing, including using the equipment and related routines in the performance of assigned duties
• To report suspected cases of child/elder abuse or neglect to appropriate authorities
• Research and perform customer outreach using undeliverable mail to update customer address and other information
• Process Change Reports
• Make and received phone, fax, and email communication with DHS customers to provide information of benefit changes, obtain needed demographic information and/or clarify information needed for processing or maintaining benefits
• Data entry into State-Specific Health and Human Services portal to prepare case to processing by Eligibility Technicians
• Handling Complaints (non-case specific)

Education and Qualifications: High School Diploma (or equivalent) Must possess at least 1 year of call center/customer service experience Must have working knowledge of e-mail, internet and computer systems. Ability to communicate with applicants/recipients, family members with empathy, while always retaining professional composure. Team-oriented, professional candidates should possess and have experience in entitlement programs such as (Medicaid, Medicare, Temporary Assistance for Needy Families (TANF), UI/FEMA, etc.

Job Type: Full-time

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work Location: One location

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