Full Time/Part Time Customer Service Representative
Job description
AMERICAN CUSTOMER CARE/PREMIERE RESPONSE
Work from home opportunity
Shifts Available:
Full-Time/Part-Time/Day Light/Evenings /Weekend
- Answer incoming customer service calls on behalf of a major Fortune 500 company that offers consumer goods/services for its consumers
- Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue
- Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions
- Ask probing questions to understand the customer's reason for calling and use problem solving skills to meet their individual needs
- Use product database and website to suggest merchandise appropriate for individual customers' needs
- Edit notes taken during phone call and customize standard letter used to accompany samples/coupons sent to consumers
- Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies
REQUIREMENTS INCLUDE
- Experience operating PCs to type, navigate the Internet, search databases, etc.
- Experience in soft skills such as empathy, active listening, etc.
- Detail oriented with experience supporting consumer goods/services
- Excellent verbal and written communication
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.