Cummins Behavioral Health Systems, Inc. is seeking a full time Customer Support Representative at our Greencastle office. This position will perform essential functions pertaining to clinical records and all consumer related customer service issues.

Duties Include:

• Meet consumers' needs by greeting them at the window and answering any questions in a courteous, professional manner.
• Greet visitors in a courteous and professional manner ensure that the Visitor Sign-in Policy and Procedures is followed.
• Answer phones in a courteous, professional manner and transfer call as needed. Routinely check voice mail throughout day and complete needed follow-up.
• Intakes: Explain new consumer intake process and have consumer complete information on tablet, computer and/or on paper including all required paperwork based on payor source if needed. Get insurance information. Let VOA know consumer is ready and place in a clean room when directed.
• Check-in consumers for appointments: tag consumer as arrived, check for flags in the system for information needed from consumer, update insurance information as needed and collect co-pays/sliding scale and fees for service at time of appointment and enter payment in Zirmed and print receipt per Self Pay Payments, Billing and Collection Policy and Procedure.
• Schedule appointments for clinicians and psychiatrists, finish consumers on the master list, print consumer's future appointments/excuse letters, and call for transportation per consumer's request as needed; enter name and print daily schedules for next day appointments. Reschedule appointments when providers are out of the office or when offices close.
• Send, Scan, Log Initial PCP letters, MD/APN to MD letters, Medications at Discharge letter, and other letters requested by providers as needed.

Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.

Desired Qualifications:

• Previous Medical office experience required (behavioral health experience preferred)
• Knowledge/Experience with Spreadsheet for Windows and Word Processing for Windows preferred
• Demonstrated ability to enter and pull data from computer
• High School graduate or equivalent preferred

Benefits include:

• Competitive salary
• Great opportunities for professional advancement
• Comprehensive insurance plans include major medical, dental, vision, prescription drug, HSA
• Paid time off and paid holidays
• Matching employer contributions to your 401K plan
• Monday to Friday schedule with some evening coverage.

Explore the many rewards of a career with Cummins. Apply Today!

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.