Job description
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
About this Position:
- Note: This position will work from home; occasional planned travel to an office location may be required. However, this position is permitted to work at an office location if requested by the team member.
- Improve execution of the Funding Process by effectively coaching, mentoring, and motivating a team of up to 12 Credit Analysts
- Actively identify Organizational Health improvement opportunities for the team and the department
- Build effective working relationships with Dealers and other external stakeholders
Outcomes and Activities:
- You will be measured on following Outcomes for your team
- The Quality of your team's work
- The Speed and Efficiency of your team's work
- The level of Customer Service your team delivers
- You will be assessed on your ability to perform the following activities effectively.
- Assess and improve the dimensions of Org. Health for which you have direct control:
- Ensure your team consists of the Right People
- Set and reinforce Clear Expectations for your team
- Monitor and evaluate team performance and continuously coach team members via the Performance Management process
- Identify Training opportunities and act as the primary trainer on core Policies and Processes
- Create a Right Environment for your team and the Company
- Contribute to the remaining dimensions of Org. Health by getting close to the work and sharing ideas:
- Monitor staffing levels to ensure you have the Right Number on your team
- Ensure Measurements support the performance management process
- Ensure the Incentive Plan is driving intended behaviors and performance outcomes
- Identify opportunities to improve Tools, processes and policies
- Ensure Org. Design supports an adequate span of control
Knowledge and Skills:
- General Company Knowledge
- Company Strategy
- How Our Business Works
- Life Cycle of a Deal
- Specific Dealer Service Center Knowledge
- 9 Step Funding Process
- Funding & Legal Policies
- Call Model Requirements
- Key Operating Systems and Processes
Requirements:
- Bachelor’s Degree or equivalent experience
- Minimum 2 years loan originations experience
- Demonstrate a primary motivation and capability to teach others.
- Self-driven and able to perform with minimal supervision.
- Effective at assessing people for their fit with their assigned role.
- Effective at providing feedback and holding people accountable.
- Be receptive to ongoing feedback aimed at improving the performance of you and your team.
- Remain positive, professional, determined, calm and focused when faced with challenging situations.
- Be a quick thinker with the ability to understand and interpret information promptly and effectively.
- Be organized with an ability to multi-task and prioritize multiple requests.
- Be able to work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end closes (last calendar working day of any month).
Preferred:
- Previous leadership experience
Schedule: Monday-Friday 11am-8pm PST, working every 4th Saturday
Targeted Compensation: $70,000 plus uncapped monthly bonus
INDSERHP
#LI-Remote
#zip
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:
- Identify the Right People by recognizing top talent
- Set Clear Expectations by managing change and directing others
- Train team members and focus on developing talent
- Performance Manage by ensuring accountability and driving results
- Create the Right Environment by establishing trust and managing conflict
- Maintain the Right Number of team members needed to build an effective team
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click
here
for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
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