Job description
Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic's platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, and Australia.
Intro to role:
Seismic is looking for a certified Gainsight administrator to focus on the systems that support our Customer Success operations.
Who you are:
- Excellent in providing end user support; ability to create technical documentation.
- Passion for creating a frictionless end user experience.
- Experience working in an agile environment
- Familiarity with SaaS contract concepts and/or structures, SaaS metrics.
- Extensive experience understanding business processes and needs with strong ability to translate business requirements into solid, best in class technical solutions
- Strong analytical and problem-solving skills
- Highly detail oriented
- Ability to prioritize work according to business needs and independently manage tasks to completion
What you will be doing:
- Ongoing administration in Gainsight in an environment with about 200+ CSMs.
- Partnering with leaders and business stakeholders in the GTM org to design, implement and build functionality in relevant systems, according to the business requirements.
- Partner with CS to support strategy for Playbooks, CTAs, Journey Orchestrator, as well as development of Tech Touch program.
- Make recommendations for improvements to systems and processes to make Customer Success workflows more efficient and automated.
- Design, build and support integrations of 3rd-party applications that need to interface with Salesforce and/or Gainsight.
- Support various campaigns, programs, and surveys throughout the customer lifecycle including onboarding, adoption, expansion and renewal. (using the Gainsight platform)
- Ensure integrity of data relevant to Customer Success workflows.
- Partner with Sales and Deal ops teams to support the management of renewals and forecasting in Gainsight Renewal Center.
- Partnering with Enablement teams to ensure new CSMs are onboarded correctly and efficiently.
- Ensure operational stability and best practices for supported systems, processes & tools
- Play a key role in strategic company initiatives, providing expert impact & gap analysis during requirements gathering, solution design and testing phases
- Translate business requirements into best in class and scalable solutions.
What you bring to the team:
- Gainsight Certified Administrator
- 3+ years Salesforce administration (certifications a plus)
- 3+ years Gainsight CS administration, experience with PX, Renewal Center, Relationships, and NXT strongly preferred.
- Understanding of common data modeling concepts and technologies. (Database design, SQL, etc.)
- Building integrations/automations with an integration platform like Workato.
What we have for you:
- Generous paid vacation, sick leave, and holiday benefits, including an end-of-year company shutdown
- Competitive medical, dental and vision plans, as well as an optional Health Savings Account with a company contribution
- Paid parental leave and family caregiver leave
- Enhanced fertility and egg freezing benefits
- 401(k) plan with annual company match
- Monthly stipend for cell phone expenses
- Flexible work schedule
- Seismic Cares employee volunteer program
- $1,000 annual professional development reimbursement
- #OneSeismic culture that celebrates wins, encourages autonomy, ownership, and transparency
#LI-Remote #LI-MG1
Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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