Job description

• Greet customers within various areas of the store
• Ensure each customer receives outstanding customer service which follows S.A.L.E.S. process and by mystery shop standards
• Determine customer's needs, suggest appropriate items, as well as offer add-on items needed
• Maintain awareness of all store promotions and advertisements
• Stocking shelves and putting stock away in overstock areas as needed
• Responsive of safety issues
• Aid customer in locating their needed merchandise in the store, on Ace.com, as well as processing any special orders
• Answer phone calls within the departments and provide customer service to those customers
• Help maintain the cleanliness of the floor and displays
• Other miscellaneous duties as needed
• Regular, predictable attendance is an essential function of the job.

• Some general knowledge of plants and an interest in horticulture preferred, but not required.
• High school degree, some college preferred
• A willingness to learn about products and store procedures, some product knowledge a plus.
• Customer service experience in a retail environment
• Commitment to service excellence and customer satisfaction
• Skills and knowledge of a retail computer system
• Team player with interpersonal skills
• Excellent communication skills, high attention to detail, and ability to multi-task
• Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business

• Must be able to lift 40 pounds frequently to stock and to load and unload customer purchases and store stock
• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures throughout the store, when entails lifting and perform all functions as set forth

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