Job description
Grand Canyon University's Hotel is currently seeking full time Housekeeping Attendants. Under the supervision of the Hotel Operations Manager, the Housekeeping Attendant is responsible for maintaining a high standard of cleanliness in all guest rooms and or other designated areas in accordance with GCU Hotel standards.
Responsibilities:
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Performs daily deep cleaning of guestrooms, storage areas and laundry areas as assigned.
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Obtains vacancy, arrivals and departures reports and special requests for rooms and adheres to them whenever possible.
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Checks for items that are not operable and/or in need of repair and reports such items to Operations Manager.
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Replenishes all supplies and amenities in guestrooms as required.
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Transports trash and waste to proper disposal area.
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Assists with monthly linen and supply inventory and laundry when requested.
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Follows lost and found procedures.
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Greets guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction.
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Works closely with Front Desk in keeping room status reports up to date through notification of all check outs, late check outs, early check-ins, new reservations, room moves, special requests, stay overs and room availability.
Qualifications:
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A minimum of one year experience in customer service or hospitality industry.
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Provides a professional image at all times through appearance and dress.
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Able to work well independently with little supervision.
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Promote positive relationships in communication and cooperation with all coworkers and guests.
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Strong attention to detail to ensure room cleanliness standards are met.
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Ability to learn and follow all safety, emergency and accident prevention procedures.
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Must be fluent in English, ability to read and write.
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Must be able to have flexible schedule, which includes nights, weekends and holidays if needed.
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Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.
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