Job description

APPLY HERE: https://forms.gle/KeEvW1JaU7DSxKqC7
**This link is the only way to apply. Resumes or emails submitted separately will not be considered.**

Ready to elevate your career with a mission-driven, award-winning team making a positive impact on the world?

Align yourself with a team you can grow with, and work with a family-driven team that shares your values!

Click here to watch a one-minute from the owners, Seth & Tori Bolt: https://youtu.be/CIx8M2rA6Gc

Company Overview

A fast-growing company that designs, builds and operates luxury nature retreats, Bolt Farm Treehouse was named one of the Top 25 Treehouse Hotels in the World by Travel & Leisure. A unique hybrid between boutique hotel and vacation rental, Bolt Farm Treehouse offers its guests a world-class experience in one-of-a-kind nature settings across America. Our flagship property is just outside of Chattanooga, TN. We are pioneers of outdoor travel and are leaders in the hospitality industry. Recent features include Travel & Leisure, Netflix, Magnolia Network, Architectural Digest, Buzzfeed and Good Morning America.

We are a winning team building a company of high-performers who drive results, love to work hard and value work that has a lasting impact! All team members are all-star human beings with a passion and drive to do meaningful work and have meaningful relationships.

Company core values we live and work by:

• Best is the standard.
• Honesty & integrity always win.
• We are growth-minded & hard-working.
• We work with speed and efficiency.
• We communicate with radical transparency.
• We celebrate every victory.

Position Description:
Bolt Farm Treehouse is seeking an experienced Hotel General Manager to run our luxury glamping retreat in the Chattanooga, TN area. This is a rare opportunity for someone who has experience in luxury hospitality, an affinity for the great outdoors, an innate desire to create 5-star experiences for each of our guests, and an unmatched work ethic.

This job requires strong ability in sales (rebookings), P&L, business management, and being the luxury standard bearer. Strong leadership and control of the work process from beginning to end is necessary. The job centers around caring for guests, maintaining and raising the bar of excellence, and the ability to generate revenue through on-site rebookings and upsells. A high level of expertise is expected and the ability to spot and correct errors are important. You are responsible for creating a red carpet environment from arrival to departure.

Requirements:

• At least 5 years of experience in luxury hospitality
• Excellent communication skills, both verbal and written
• Strong sales experience (rebookings and upsells)
• Self-motivated, well organized, able to motivate others, results-driven leader with exceptional ability to meet and exceed deadlines and goals.
• Property Staff Management (including performance coaching)
• Must possess advanced computer skills (including Google Suite, Asana, Slack)
• Ability to provide Concierge Service (on-site and off-site amenities)
• P&L management

Preferred:

• At least 7 years of experience in luxury hospitality.
• Bachelor's degree in Hospitality or related field.

Role Competencies:

• You will ensure that all aspects of the nature retreat run smoothly.
• Exercise a savvy financial approach with a focus on revenue generation, cost containment, productivity improvement, forecasting accuracy, and cash flow management.
• Directly communicates with the guests from booking through checkout to provide a top-tier customer service experience & consistent 5-star guest satisfaction.
• Provides concierge services to guests
• Responsible for repeat bookings and upsells
• Refining, creating and managing systems to optimize efficiency and profitability for this location.
• Handles complaints, settles disputes, and resolving grievances and conflicts, or otherwise negotiates with others.
• Collaborative Partnering with the Back of House Manager on operational success

IMPORTANT: Please do not apply if:

• You are looking for a typical 9 to 5 (we commonly work 10 hr days)
• You don’t like being held accountable or aren’t willing to be coached
• You are more concerned about benefitting yourself than the good of the team/company
• You are looking for an easy job that doesn’t require much from you - that is not this.

REMEMBER: You must use this link for your application to be considered:

APPLY HERE: https://forms.gle/KeEvW1JaU7DSxKqC7

***THIS LINK IS THE ONLY WAY TO APPLY. RESUMES OR EMAILS SUBMITTED OUTSIDE THIS FORM WILL NOT BE CONSIDERED.

Job Type: Full-time

Pay: $95,000.00 - $185,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 10 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Facility uses state of the art Covid precautions

Work Location: One location

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