Job description

What's In It For You!

• EVERY employee is bonus eligible after 90 days!!
• Employee discounts
• Growth opportunities
• Help others through our charity partners
• Save the environment!

Teamwork Makes The Dream Work
Our management team works together to lead and develop our awesome team members as they take great care of our donors and customers. Whether in our wholesale operation, America's Thrift Online, our vast donations network, or in one of our retail locations, we combine our passion for donors and community service in all that we do.

Why You Will Love Us: Our Mission, Vision and Values

Mission

To Give Back! By...

• Positively impacting the environment and the communities we serve
• providing values that meet our customer's needs and wants
• reducing millions of pounds of waste each year
• supporting local charities
• creating jobs

Vision

To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.

Values

• People First
• We invest in what matters most to us: You. Your goals are our goals; your success is our success. We care about family and work-life balance. We value what makes you, You!
• Customers and Donors
• Our business starts and ends with both the contributions of our donors and the loyalty of our customers. We deliver a 1st class second-hand experience by providing our customers unsurpassed value & selection.
• Community
• We enhance communities by supporting charities, providing values and creating jobs. Through sustainable shopping we protect the environment and reduce waste.
• Continuous Improvement
• We empower our people to improve the business and promote an entrepreneurial spirit. Continuous improvement isn't just about margins; it's about development, personal growth, teamwork and collaboration. "How can we improve" are the most important words in business.
• Growth
• Growth is our commitment. We invest in the growth of our people, our donations, and our sales. Our growth supports our mission: To Give Back.

Candidates must be able to relocate out of state.

As a General Manager (GM) with America’s Thrift Stores (ATS) each day will be filled with challenging and exciting work where every day is different! GMs are responsible for inspiring their leadership team and team members to live out ATS Mission and Values while upholding the company culture. GMs are responsible for partnering with their District Manager and Store Leadership Team to meet financial goals to generate the revenue and donations necessary to support the mission operations and community programs provided by ATS. GMs should empower their team while creating an environment for personal and professional growth. The GM must have the ability to accomplish profitability through managing operations such as budgeting, financial reporting, profit and loss, identification of high-quality donated items, loss prevention, product quality control, product pricing, and building community rapport with an emphasis on customer relations. Ultimately, you build your team: hiring, training, and developing team members. Supporting the mission is a complex job, but you will get a sense of fulfilment like no other. More importantly, you will get to be a part of a company that is committed to improving our local communities and charity partners!

JOB DUTIES

• Leading ASM’s to manage their retail supervisors, processing supervisor and dock supervisor as they oversee their respective team members
• Interviews and hires candidates for employment with ATS and helps to identify and recommend employees with proven performance for advancement
• Leads by example to create a culture based on trust, employee development, and ongoing engagement
• Continuously focuses on employee development, bench building, and succession planning to support the ongoing growth of ATS
• Monitors and trains employees within the designated period regarding their job duties and all aspects of their employment with ATS
• Coaches, counsels, and leads ASM, supervisors and team members with regards to the performance of their job duties and, when necessary, issues disciplinary actions such as written or oral discipline, or other remedial measures to employees
• Partners with Assets Protection (AP) team and/or People and Culture Business Partner (PCBP) to investigate incidents involving company property, equipment, and/or personnel. Must take appropriate action from the result of investigations conducted in partnership with the District Manager (DM) and PCBP
• Regularly makes use of company reports to create and maintain sales floor layouts to maximize sales
• Exercises independent judgment in assigning daily job duties to ASM’s, supervisors and team members to achieve daily operational tasks
• Coordinates and ensures accuracy of deposits and change orders
• Notifies management immediately of any cash, register, and/or operating issues
• Partners with DM and PCBP to report any harassment or EEOC issues at the store
• Conducts onboarding and orientation and ensures that all documents are valid, complete, and accurate
• Oversees store operations, resources, and budgets for the location and ensures all goals are met or exceeded
• Creates an atmosphere of ongoing exceptional customer service to internal (team members, peers, other departments) and external customers (donors, customers, charity partners)
• Manages inventory levels of all merchandise categories and oversees all production levels and quality of merchandise to the sales floor to optimize revenue generation
• Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws
• Responsible for presentation and merchandising standards on the sales floor
• Responsible for maintaining a safe environment for customers & employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis
• Complies with and enforces company policies, standards, and values.
• Any other duties as assigned

SKILLS & QUALIFICATIONS

• At least 5 years of management experience in retail, production, logistics, or processing environment, or 2 years of successful, proven, thrift management
• Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.)
• Proficient with Microsoft Office Suite or related software
• A focus on maintaining and improving Standard Operating Procedures (SOP’s)
• Demonstrated capacity to embrace change and ambiguity
• Demonstrated decision making abilities
• Experience with hiring and developing staff
• Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results
• Excellent verbal and written communication as well as active listening skills
• Tactful interaction with peers, subordinates, vendors and customers preferred
• Able to conduct business with a high sense of urgency
• Ability to work with all levels of employees to identify and implement process improvements
• Ability to work both independently and collaboratively
• Excellent time management skills with the ability to assign and delegate tasks
• Excellent organizational skills and attention to detail
• Frequent lifting and/or carrying of up to 50 pounds. Prolonged walking, standing and frequent mobility are required. Stretching and bending to stock shelves or fill racks.
• Frequent exposure to dirt, dust, and other elements that come with processing secondhand items
• Must be able to lift up to 50 pounds, with the full range of motion including bending, lifting, and twisting, pulling, and pushing.
• Must be able to pass a background check and drug screen
• Must be relocatable within Alabama, Georgia and Tennessee

COMPETENCIES
Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:

• Occasionally - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling, and smelling.
• Frequently - walking on tile/concrete, bending, feeling, and reaching waist/overhead level.
• Continuously - Sitting, standing on tile/concrete, talking, seeing, and hearing.

Other:

• Open availability and may be required to work evenings, weekends, and holiday hours as needed.
• Working environment involves inside office with controlled temperatures and outside conditions with varying weather and temperatures.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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