JOB SUMMARY: Manage all aspects of the hotel’s operations.

ESSENTIAL JOB FUNCTIONS:

• Provide exceptional customer service to all hotel guests, making their stay comfortable and accommodating as possible while achieving team and brand goals
• Ensures that all policies and procedures with regard to operations, accounting, human resources, security, guest relations, and safety are followed
• Analyze and resolve work problems to achieve work-related goals
• Develop annual budget and capital expenditure plans
• Achieve budgeted revenue and profit goals while balancing costs with guest satisfaction
• Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
• Knowledge of brand operating systems
• Delegates various tasks to the AGM and/or department supervisors to ensure smooth operation of the hotel
• Assist sales team in actively selling the hotel to groups, meetings, and extended stay guests
• Ensure that hiring and employee practices comply with company requirements
• Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
• Inspect property on a regular basis and implements controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audits them on a regular basis to ensure their accuracy and completeness

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Strong Leadership and Teamwork abilities
• Knowledge of revenue generation and profit/loss implications
• Communication both verbal and written
• Computer software skills
• Time management and problem solving skills
• Self-motivated, well organized, and goal-oriented

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• 3-5 years of hotel management experience
• Degree in hospitality or related field of study, preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references from the hospitality industry.

SUPERVISORY RESPONSBILITY

This position manages all employees of the hotel.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel.