Job description
$80K - $100K Per Year + Benefits.
Company Description
Vital Records Control is a national leader in Records Management Solutions. Our innovative service solutions and world-class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new services to improve our customers' secure data management needs. To continue our growth, we have an excellent opportunity for an General Manager in our Houston, TX location.
We would love to make you a part of our team. Apply today!
PURPOSE:
The General Manager (“GM”) responsibilities include but are not limited to implementing quality concepts throughout the operational processes to make continuous improvements; supervising warehouse/vault operations and delivery service; ensuring proper staffing to meet customer’s demands and utilizes
employees’ strengths to provide the best possible service for all customers; supervises operational personnel; and maintains equipment and facility to achieve optimal performance.
ESSESNTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Essential functions:
1. Personnel Management. Interviews and screens job candidates to select the best
possible person for the job. Completes the hiring process, trains, evaluates,
supervises and rewards personnel to develop employees to their fullest potential.
Trains personnel on security and fire safety procedures and enforces attendance and
other personnel policies. Ensures proper staffing during vacation, holiday, and
absentee occurrences. Communicates by use of meetings and written
communications so all operational shifts are kept informed.
2. Quality tracking and improvement. Participates fully in all facets of the Company’s
quality program, including development and training. Monitors, tracks, and sets
goals for critical operational areas (i.e. On-time deliveries, driver productivity,
warehouse/vault productivity, warehouse/vault paperwork accuracy, driver
response time) within the operation. Communicates/charts measurable
performance goals and results and work towards continuous improvements.
Monitors driver efficiency and fuel usage and observes stops and idle times while
route is in process via vehicle GPS system.
3. Facilities/Equipment Maintenance. Responsible for management of vehicle
maintenance, vehicle cleanliness, preventative maintenance scheduling, tracking
and controlling required expenses. Responsible for management of maintaining the
warehouse/vault appearance according to cleanliness and orderliness standards in
addition to warehouse/vault security, key fob, alarm code and door lock changes.
Control repairs and make replacement orders. Additional responsibilities include
fuel card use, and check-in/check-out procedures. Also, responsible for
maintenance of scanners and related equipment, and properly maintain and control
the use of currently available rack space and evaluate the need for additional rack.
4. Inventory Control. Responsible for daily warehouse/vault operations warranting
accuracy of what is stored and timeliness of deliveries. Audit daily paperwork,
oversee and reconcile daily warehouse/vault inventories of critical accounts.
Identify, schedule, supervise and conduct bay audits as prescribed by
management. Identify, schedule and supervise the performance of bay
consolidations to achieve management goals. Verify and monitor warehouse map
and audit for accuracy.
5. Customer Service. Responsible for providing courteous and attentive treatment of
all customers’ needs by presenting a professional and positive image when
interacting with customers in person and over the phone. Handling / coordinating
special requests and resolving customer problems: disaster recovery drills, large
customer problems. Responsible for updating and distributing delivery schedules.
6. Compliance. Responsible for all compliance requirements/tasks related to all
operational functions of the facility.
EDUCATION AND ELIGIBILITY REQUIREMENTS:
- (18) Eighteen Years of Age.
- Valid driver’s license with clean MVR and clean background check.
- High school diploma minimum.
- Supervisory experience (3-5 years desired) with demonstrated ability to manage
- Experience in a service industry work environment.
- Problem solving skills to solve people and process challenges.
- Detail oriented work style to identify discrepancies.
- Organizational skills to meet critical deadlines and schedule resources.
- Willing to take responsibility for daily operations after hours or unscheduled work
- Willing and able to do physical work when necessary.
- A commitment to be a key leader in a disaster recovery environment and embracing
an environment.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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