Job description

Our mission is Creating everlasting memories: One guest at a time!

Regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.

Triumph Hospitality is seeking an energetic, service-oriented and results-driven General Manager for the Comfort Inn Dickson, TN.

We're looking for a motivated individual who has a passion for the hospitality industry and embraces integrity, service, respect, empowerment, ambition and teamwork - all the core values that cultivate our winning culture of success.

*This position will report to, and work closely with the Triumph Corporate Team.

The right candidate will be skilled at:

• Participate in developing a full business plan and budget, effectively communicating goals and objective

• Holding associates accountable, motivating, driving team to exceed expectations
• Writing monthly, accurate reports for Brand and Corporate teams
• Demonstrate professional image to associates, guests, sales accounts, local community representatives, vendors, and competitors at all times.
• Assess strengths/challenges of operations team and sales efforts.
• Visit competitive hotel set in region for analysis and knowledge base.
• Monitor and communicate industry trends within assigned market.
• Ensure Sales Teams are utilizing key information to make strategic selling decisions (e.g. STAR Report, Hotelligence).
• Assist in developing strategies to achieve target levels of revenue and RGI performance.
• Participate in the hiring, orientation, discipline and termination (if applicable) of new employees.
• Provide training assistance to hotel employees to assure career growth potential.
• Oversee property's Preventative Maintenance Program to ensure hotel assets are property maintained
• Perform daily room inspections to ensure housekeeping standards are met
• Coordinate employee luncheons, recognition programs, and other activities to boost team morale.

COMMUNICATION:

• Bi-Weekly conference calls with Regional Director of Sales, Regional Director of Operations, Hotel Team and CEO.
• Continually communicate needs of the hotel to Corporate Team

FINANCIAL PERFORMANCE:

• Keep abreast of property performance relative to budget, forecast, guest satisfaction, and cost controls.
• Review, discuss and suggest market segment strategies based upon analysis of the STR and Hotelligence Reports.
• Work in conjunction with Regional Revenue Managers to ensure that sales & pricing strategies are aligned for success.
• Weekly participation in property Revenue Meetings.

QUALIFICATION REQUIREMENTS:

• Desired 2+ years experience as a GM in a nationally flagged hotel. Marriott, IHG, Hilton, Best Western, Wyndham, Choice, and/or Hyatt brand hotels is a plus.

• Utilizes excellent time management skills including planning, prioritizing and follow-through.

• Demonstrate strong guest service orientation and skills.

• Exhibit exceptional communication skills.

• Capable of quickly evaluating alternatives and decide on a plan of action.

• Proficiency in Microsoft Excel, Word and PowerPoint.

Preferred candidates must have an in-depth understanding of group, business transient sales; significant experience in digital and social media marketing; possess strong leadership skills, and the ability to proactively design strategy with the property and home office team to maximize RGI and GOP. Have understanding and experience applying revenue management tools, reports, and strategies.

Must be able to organize time effectively and work flexible and extended hours if necessary. Must have ability to travel over-night as necessary and maintain valid driver’s license

LANGUAGE SKILLS:

Must speak English, Spanish speaking is a plus. Ability to read, write, and verbally communicate effectively and professionally both internally and externally. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Guest Service: 2 years (Preferred)
• Hotel Management: 2 years (Preferred)

Language:

• English (Required)

Work Location: One location

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