Job description

COMPANY OVERVIEW

Asurion Tech Repair and Solutions, formerly Ubreakifix, specializes in electronic repairs including cell phones, screen repairs, gaming consoles, tablets, and computers. Founded in 2009, the company has rapidly expanded to have over 700 stores nationwide in markets across the U.S and Canada. With partnerships with Samsung, Google, Apple, Amazon, and many more, our company is continuously evolving and providing room for advancement.

Do you love technology? Are you sales-oriented and results-driven? Like to be rewarded for your efforts with uncapped earning potential? Asurion Tech Repair and Solutions has it all! We are offering retail sales professionals an exciting opportunity to become a valued member of our successful sales force and grow with the leading provider of wireless repairs, services and accessories in the US market. If you're looking for a fun and fast paced work environment that recognizes your potential and trains you to be your best, this is the place for you! We pride ourselves in the quality of service we are able to provide to each customer we interact with. We know every good customer interaction starts with a happy employee. Our goal is to set you up for success!

Only those with a STRONG DESIRE TO SUCCEED AND MAKE MONEY need to apply. We prefer to promote from within and are looking to grow our team of professionals!

This is a serious sales position. There is so much potential to make the pay you want, but you have to be self-motivated and have a positive attitude. The products are easy to sell, but great attitudes and a willingness to learn is most important!

WE WILL TRAIN YOU TO SELL and set you up for SUCCESS!

Join our team of sales professionals in one of the largest and most reputable smartphone repair companies in the US!

POSITION DETAILS

As a Sales Associate, you will focus on creating the best possible experience for our customers both on the phone and in person. You will be responsible for guiding the customer through the entire Asurion Tech Repair and Solutions experience from start to finish and after. You will use a friendly, professional demeanor to build customer confidence and exceed expectations by making the store experience natural, engaging, and reassuring. All applicants should be willing to utilize proven techniques to increase their merchandise and service sales. You will build and maintain relationships with customers to help guide them to the right products and services that best fit their needs. You will also be responsible for performing other roles within the store too, whether it’s maintaining displays and store cleanliness or assisting team members. We base your levels of success on your team and personal productivity as well as overall location performance.

TASKS & RESPONSIBILITIES

• Sell products and services to new and existing customers.
• Meet sales metrics and sales goals.
• Meet or exceed key performance objectives, including sales and customer satisfaction goals.
• Flexible to work at all locations.
• Describe and sell merchandise and services while understanding and explaining their use, operation, and care to customers.
• Assist with and participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, and social media marketing.

• Use store displays and interactive devices effectively to enhance the customer experience and sales.
• Explain complex technical issues to customers in a non-technical, simple-to-understand manner.

• Provide repair and replacement estimates to customers.

• Greet customers and answer calls in a friendly manner and maintain a positive work environment.

• Utilize the point of sale system to process payments, maintain an accurate record of customer information, and give real-time status updates for each repair.

• Maintain the cleanliness and professional appearance of the store.

• Listen and build relationships with customers to find the right products and services for their lifestyle.

• Demonstrate knowledge of the latest products and services. Remain current on industry and competition trends, pricing plans, and promotions.

BASIC QUALIFICATIONS (must meet some, not all)

• Interest in technology and agility at learning new products and features.

• Ability to deliver great customer experiences in any environment.

• Invigorated by constant personal interaction.

• Outstanding customer service skills.

• Strong selling and follow-up skills.

• Exceptional organizational skills.

• Attendance/Punctuality/Dependability.

• Strong written and oral communication skills.

• Consistently personable and always maintaining a friendly team attitude.

• Ability to work flexible hours, including weekends and holidays.

• High school diploma or GED.

PREFERRED QUALIFICATIONS

• 1-2 years experience in a sales environment and the ability to meet sales goals.

• 1-2 years of customer service experience in a retail environment.

• Associate’s Degree or Bachelor's degree is preferred.

• Bilingual spoken and written are also preferred.

COMPENSATION

• Competitive hourly pay plus uncapped commissions.

• Ongoing sales training.

• Serious career growth potential.

• A fun, professional, fast-paced team environment.

All applicants will have drug screening and/or background checks.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.

Asurion Tech Repair and Solutions is an equal opportunity employer M/F/D/V

TESTIMONIALS

"I was originally attracted to the tech position because uBreakiFix made it clear that they were willing to train me in any and all technical aspects that I was unfamiliar with. I was used to working on my and my family's computers, but I'd never fixed a phone before. It only took a few months of training and after that I could repair any device like a pro!" - Kylen Anne, former tech, current Customer Relations Manager

“I’ve had the pleasure of working at uBreakiFix for about seven months and I could not be more thrilled! There have been advancement opportunities open to me and I’ve thrived since I’ve started working here. There is an excellent work environment due to a positively sustained culture throughout the company, even in a pandemic! Five stars from me, to uBreakiFix for employee satisfaction!”

-Olivia Flora, Remote Tech Operations Manager

“I've always enjoyed breaking down computers. I like to see what makes them tick! This job really fuels my passion, not only does it allow me to learn the tech skills that I need but I'm encouraged to learn more skills and push myself as a technician.” -- Matt "Sunshine", lead Technician

"Joining the Sales team of uBreakiFix was one of the biggest highlights of this year. Everyone is super welcoming and constantly trying to build each other up. There is always enough to do to keep me from being bored and there is always a new challenge to test my sales skills. The bosses wholeheartedly believe in rewarding effort, which is a breath of fresh air in today's world. I am enjoying my ride with the team and hope to do so for as long as I can.” Jhan, sales

We are currently hiring for all locations and you must be flexible to travel to various locations of UbreakiFix and Asurion Tech Repair and Solutions:

Ubreakifix by Asurion - Bel Air

Ubreakifix by Asurion - Towson

Ubreakifix by Asurion - Timonium

Asurion Tech Repair and Solutions - Hampden

Ubreakifix by Asurion - Baltimore/Canton

Asurion Tech Repair and Solutions - Glen Burnie

Job Types: Full-time, Part-time

Pay: $30,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

COVID-19 considerations:
To keep our employees and customers safe, we have implemented safety measures in all stores. Safety practices will be outlined in training.

Application Question(s):

• Do you have reliable transportation?

Education:

• High school or equivalent (Preferred)

Experience:

• Retail Associates & Cashiers: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

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