The Graduate Programs Support Services Coordinator coordinates the China programs’ daily operations,
including students and faculty service and support, events and program management. You will join a high-performing team of professionals in a position that cultivates the development, implementation, and evaluation of support services and events designed to ensure student academic success and engagement.

With a flexible schedule to meet your work/life balance needs and those of your program, including hybrid remote options, the Program Coordinator is responsible for program operations and management, providing service and support to students in China, collaborating with partner schools in China, tracking academic progress, working with academic schedules, faculty support, event planning and execution, project management, academic calendar planning and updating, and being the key support contact for China students.

If you enjoy helping others succeed in a higher education environment, value a team-based approach, and appreciate variety in the work you do, this may be the role for you. Opportunities such as traveling to China to support courses and events there, and other states in US for program US benchmarking events, taking advantage of professional development, and expanding your network at ASU are available.

Counseling & Development

WPC GPO Dean

Full-Time

EXEC VP/PROVOST

Open

This is not a grant funded position and is not contingent on future grant funding.

Depends on experience

16-March-2023

02

• Provides highly responsive support for students enrolled in China EMBA, EFP, MiM programs, and other China new initiatives, including: degree and non-degree online applications, course enrollment in courses across programs, maintaining registration information, application documents, necessary translation schemas, academic guidance, and serves as an information resource for any student related matters.
• Works closely with the program administration to ensure all students are accurately tracked for academic progress.
• Assist with sending the appropriate academic policies and notifications to students, including preparing and sending unofficial grade reports, tracking retake progress, scheduling with retake students, and sending retake notices.
• Supports faculty and course delivery in an on-campus classroom environment in China or off-campus environment in other countries, such as students’ benchmarking tours in US or Europe.
• Provides assistance, information and guidance to faculty, including: teaching paperwork, class rosters, attendance records and grade posting, teaching evaluations, and any materials necessary for delivery of course content.
• Supports all programs’ faculty travel planning and reimbursement, completes Concur travel request and expense reports, coordinates logistics by working with ASU travel stakeholders, partner institutions, and faculty members.
• Translates and proofreads, when appropriate, course materials between Mandarin Chinese and English.
• Coordinates and assists with events as they pertain to China programs and their integration into the overall portfolio of graduate programs; this would include, but not be limited to orientation/launch, meet and greets, academic events, convocation, site visits, benchmarking tours, etc.
• Serves as lead staff member in the China Graduate Programs team on transactional accounting support, including daily programs’ expense processing and tracking, acts as programs’ primary contact for faculty travels, tracks and updates programs’ travel budget.
• Supports established budget by preparing disbursements, proposals, recommendations and securing approvals where appropriate and ensuring budget is adhered to via university policy.
• Provides academic and program support through the management of course registrations, materials ordering, team assignments, event coordination and support, etc.
• Regularly reviews and updates web content.
• Interprets and enforces program and university policies and procedures.
• May support other Graduate Programs as needed including signature events, supporting Orientations and Graduations, travel opportunities and all aspects of student advising and program delivery.
• Attends and represents the program, school, and university at professional development workshops, on committees, focus groups, and staff meetings, etc.

Bachelor's degree in a field appropriate to the area of assignment and three years of related experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

• Evidence of being bilingual: English/Mandarin Chinese. Proficiency in Chinese communication skills including writing, speaking, reading and interpersonal
• Able to work flex hours to support varying time zones
• Demonstrated knowledge of Chinese communities and culture
• Evidence of a Master’s degree in Business degree or related
• Experience within a higher education environment in the following areas: student advising and services; business and curriculum processes; student engagement activities.
• Demonstrated knowledge of student information systems (PeopleSoft); Concur travel system; AdobeSign, etc.
• Demonstrated knowledge of budgeting and accounting principles, preparation and forecasting.
• Experience in coordinating and prioritizing work and activities of self and others.
• Experience with basic project management
• Ability to travel internationally and domestically to support program activities and events

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%)
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%)
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
• Ability to clearly communicate to perform essential functions.
• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

The W. P. Carey School of Business at Arizona State University is one of the largest business schools in the United States with more than 14,000 students pursuing undergraduate, master's, and PhD degrees. Solutions for the planet mean developing problem-solvers from around the globe. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year from around the world, the W. P. Carey School welcomes diversity and encourages global thinking.

Within America’s largest public university, the W. P. Carey School is committed to building a tight-knit community. Through small classes, team-based learning, and individualized attention every step of the way, your W. P. Carey experience is uniquely your own.
"The W. P. Carey School of Business educates tomorrow’s business leaders, takes an entrepreneurial approach to learning, and conducts groundbreaking research, in order to create positive change on a global scale."

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.