This is an administrative support position responsible for facilitating the graduation audit application process from the point of initial contact with the student during the application process through the posting of degrees and closing of the graduation class. Works under general supervision, with limited latitude for the use of initiative and independent judgment. Reports to the Assistant Registrar.

• Assists students via phone, email, chat and in person with applying for the graduation audit, graduation application status and commencement participation.

• Processes late graduation applications, major and catalog changes.

• Assists in final graduation audit processes including but not limited to the completion of audits, review of final audits for changes and clearing of deficiencies.

• Provides graduation area training to campus.

• Analyzes customer interaction, office procedures and software to request necessary improvements or changes to student information system, student portal and graduation web pages.

• Assists in updating graduate data in student information system and external graduation ceremony data collection site.

• Corresponds with graduates regarding tuition rebate eligibility.

• Prepares diplomas for mailing.

• Provides excellent customer support.

• Makes recommendations to improve the efficiency of graduation processes.

• Assists with commencement.

• Performs other related duties as assigned.

The individual must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of, or ability to learn, university policies and procedures.

• Knowledge of records administration and maintenance techniques and procedures.

• Skill in using computer applications including spreadsheet, database and word processing software.

• Ability to learn office- and university-specific software.

• Ability to accurately prepare and maintain records, files and reports.

• Ability to communicate effectively in both oral and written form.

• Ability to set priorities and complete assignments on time.

• Ability to work successfully as a member of a team and independently with general supervision.

• Ability to handle sensitive and confidential information responsibly.

• Ability to establish and maintain a good rapport with university faculty and staff, students, and the general public.

• Ability to work effectively and patiently with students.

High school diploma or equivalent is required.

One year of related experience is required. Experience dealing with confidential records, computer software and general office procedures is required.

Some college coursework is preferred. Experience dealing with educational records is strongly preferred.

This is a security-sensitive position subject to criminal record check.
This is an IT-sensitive position subject to the Computer and Network Security policy.

This position is eligible for participation in the Teacher Retirement System of Texas (TRS) retirement plan, subject to the position being at least 20 hours per week and at least 135 days in length.

Diversity and Inclusion Statement
At SFA , our commitment to diversity and inclusion is more than words—it is actions. We believe diversity and inclusion are keys to promoting more engaged individuals locally and globally. We at SFA are committed to amplifying a campus culture that nurtures belonging and embraces similarities while celebrating that every Lumberjack will be different. Those differences are valued, acknowledged, and supported purposefully. Office of Diversity, Equity and Inclusion | SFA (sfasu.edu)

Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence through diversity. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304.

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