Southlake Mall, 1000 Southlake Cir, Morrow, GA 30260
www.chimesolutions.com

Seeking Talented Team Members

People Are Our Passion

Position Summary:

Position responsibilities:

• Conduct daily huddles with team to provide the following:
• Information (new team members, company information, industry news, etc.)
• Education (policy changes, systems training, product training, etc.)
• Recognition (current statistics, top performers, greatest improvement, etc.)
• Motivation (performance goals, daily contests, competition, etc.)
• Perform call monitoring and identify opportunities for skill development.
• Perform quality evaluations as required.
• Meet or exceed monthly performance objectives.
• Provide regular performance coaching and implement strategies for career development.
• Complete monthly performance reviews of assigned staff to review performance in key metrics vs. goal; Assess need for improvement and provide direction by implementing and documenting an Action Plan which focuses on staff development.
• Ensure that client and provider issues are dealt with in a timely manner.
• Create initiatives to increase motivation, excitement, and retention.
• Perform other office duties as assigned.

Requirements and Qualifications:

Essential Skills and Experience:

• At least 2 years experience in a call center environment required.
• Bachelor’s degree in Business or related field of study preferred.
• Demonstrated ability to manage multiple projects.
• Excellent interpersonal and communication skills both written and verbal.
• Must be technically savvy, proficiency in Word, Excel, Windows, and Outlook
• Knowledge of office operations and policies.
• Ability to multi-task and use multiple applications.

Work Environment:

Physical Demands:

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.