Job description
At StubHub, our mission is to bring the joy of live to fans globally. We’re the world's largest ticket marketplace, and we make sure that the events where you want to be are never sold out.
At StubHub, we are:
Owners – We carry the ball. We act as one team, in it together. We live above the line as optimists and with a solution mindset. We are fully accountable for solving problems, both our own pieces and the whole.
Fan First – We are the fans’ biggest fan. We are the fan and the voice of our fans in everything we do.
Driven – We push past the finish line, aggressively prioritize and focus on what matters most. We debate, decide, commit and deliver.
Inventive – We play a new chord; we celebrate progress over perfection and learnings as much as success. We’re agile because there is always more than one way.
Courageous – We take big swings. We show up for challenges with resilience and persistence. We take risks, embrace failure as a path to learning, and speak up when we have a different opinion.
Diverse & Inclusive – We harmonize. We assume positive intent, trust and empower others; bring a global mindset and seek out alternative viewpoints.
We would like to see:
- 8+ years of product management experience in consumer web or mobile (native) products
- 2+ years of experience managing product managers
- BS or MS in STEM, Economics, Psychology or close equivalent preferred
We prefer a teammate with:
- Record of successfully launching consumer-impacting features or products
- Record of working collaboratively with engineers and designers
- Record of using analytics to support decision-making
- Excellent written and verbal communication; ability to present to diverse non-technical audiences
You'd be able to:
- Drive multiple product areas within the Core Experience ecosystem
- Help build and manage a talented and diverse team of product managers that integrate into independent product or feature teams
- Work collaboratively with engineers, designers, copywriters and data scientists and foster a common team identity rooted in customer and business success
- Foster creative and innovative feature ideation within the team and stimulate participation from all members
- Develop roadmaps that balance short-term optimization with long-term strategic bets and investments
- Develop frameworks to prioritize features based on sound estimations of business value and complexity
- Utilize hypothesis-driven experimentation (multivariate testing) to understand cause and effect without bias
- Analyze user data and make sound inferences to answer questions and support decision-making
- Develop fluency in the underlying architecture, codebase and technologies of the product platform
You will:
- Report to the Head of Consumer Product (Core Experience)
Group Product Manager - Core Experience
The Core Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the go-to destination for accessing global live events by directly impacting the product that millions of fans interact with every day. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations which is why we are a cross-functional team of specialists in product, design, engineering and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale.
So, have a good hypothesis for how to improve our product? Great! Now let’s run an experiment and see what the fans think.
About us:
StubHub is on a mission to give the world the freedom to connect to powerful live experiences no matter where they are, whenever they want. Whether it's Harry Styles, the Yankees, Billie Eilish or Real Madrid, we're here to give fans the access to the live entertainment they love. That means we must power the destination for every type of live event fan to unlock the transformative live experience that’s right for them. We are their ticket to unforgettable memories – the crack of the bat, the first guitar chord or drum tap, the roar of the crowd at the championship winning goal, the joke that makes their belly ache from laughter. To do this, we must have the most premiere industry partnerships that deliver more seamless integrated solutions and aggregate the widest event catalogue, know our customers to design more personalized discovery of that very catalogue and get that fan into the event of their dreams so they keep coming back. Daily innovation is at the crux of how we do this and a passionate team that rigorously prioritizes the most results-oriented work they can deliver is what gets it done and keeps us leading the industry.
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
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