SUMMARY

The Sales Coordinator is responsible for general office administration including clerical duties, reservation processing and account services for the guest services/operations management team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Communicate with Director of Sales, Guest Services Manager, Sales Management and Banquet Department to plan for and execute tubing groups.

• Act as first “point of contact” for clients and resort associates to ensure superior customer service and complete guest satisfaction while driving sales revenue.

• Educate clients on current services, facilities and pricing while demonstrating advanced knowledge of resort.

• Take reservations, credit card information, meeting room details, party reservations and information, package reservations and handle guest needs as required.

• Perform consistent follow up on sales accounts for details to include reservation information such as cut-off dates, meeting details, room lists, and other pertinent information.

• Assist with the preparation of various reports, proposals, confirmation agreements, bid requests and other business requests.

• Answer telephone, give information to callers, take messages, transfer calls to appropriate individuals and return calls in a timely manner.

• Research, solicit and cultivate “lead” sources and assist sales team with creation of new accounts, events and business.

• Manage electronic databases, event calendars, filing systems and perform routine data entry.

• Complete all copying, distribution, faxing and mailing of correspondence including contracts and company literature.

• Complete event analysis reports, tracking reports and financial reports.

• Adhere to department / resort / company policies, procedures and safety rules at all times.

• All other duties as assigned.

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional demeanor, positive attitude and communication skills necessary to work with guests and associates at all levels

• Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company

• Knowledge of MS Office, including Word, Excel, Outlook and experience using Internet for web based research.

• Ability to work in a team and perform well independently, meeting position requirements without constant supervision.

• May be required to work nights, weekends, and/or holidays.

EDUCATION and/or EXPERIENCE

• High school or GED equivalent required.

• Associates degree in Business, Communications or Hospitality Management strongly preferred.

• 3-5 years experience in professional office environment; sales experience strongly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS/WORK ENVIRONMENT the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to position one’s self to maneuver or adjust various materials weighing up to 20 lbs.

• Operate a variety of standard office equipment including a computer terminal, telephone, and a 10-key calculator.

Ability to operate a copy and fax machine, which requires continuous and repetitive arm, hand, and eye movement.