Guest Coordinator
Job description
Opening in October of 2022.
As the Guest Coordinator, you will be an integral part of the guest experience as you will be the first and last person they interact with. First impressions play a great deal with guest experience. For this reason, the Guest Coordinator is always very well dressed and groomed. We are looking for someone who is outgoing, positive, and loves to smile.
The Guest Coordinator is a part-time position and is responsible for the reception and retail areas. Job tasks include greeting all guests by name, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, and providing a smooth check in and check out.
Duties and Responsibilities:
- Must be on time for your shift in order to properly open and/or close the studio each day according to Standard Operating Procedures.
- Manages guest appointments by accurately scheduling, changing or canceling appointments, as well as conducting appointment confirmations.
- Must possess exceptional phone etiquette and use the guest’s name throughout the phone conversation.
- Actively promote the studio, services, and retail, as well as programs, promotions and/or discounts available.
- Maintains proper inventory levels of retail and notifies management of reordering necessities.
- Maintains a friendly demeanor when addressing guests and efficiently manages guest flow throughout the day.
- Has an ability to anticipate and handle any guest requests ensuring guest satisfaction.
- Must have an eye for detail and maintain a safe, clean and well-organized work environment.
- Maintains a positive attitude and contributes toward a fun and inviting work environment.
Position Requirements:
- Must have a serving heart and an outgoing demeanor
- Must possess excellent customer service skills.
- Must be detail-oriented and have the ability to multitask.
- Excellent communication, listening and computer skills.
- Must be a team player.
- Must have the ability and willingness to work a flexible schedule, including evenings and weekend
Job Type: Part-time
Pay: $10.00 per hour
Shift:
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Covington, GA 30016: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
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