Job description

Job Description
Makes eye contact with and promptly greets guests entering St. Elizabeth, offering assistance for the purpose of providing a welcoming environment.
Provides guests requesting assistance with prompt and accurate information in a professional and private manner insuring all privacy and HIPAA guidelines are maintained. Delivers concise directions referencing existing signage to
assist guests in orienting to the facility. Personally escorts guests to appropriate hall or elevator as necessary.
Provides other assistance as needed such as but not limited to: answering the phone; providing wheelchair assistance; receiving and documenting donations; selling the Sunday newspaper; working with florists; maintains a clean and orderly workspace; assists in maintaining a safe and orderly lobby area; etc.
Trains new Information Desk volunteers using standard practice process as assigned. Provides annual/periodic reviews for ongoing Information Desk Volunteers, providing positive and corrective coaching outside of training. Continually providing feedback to Volunteer Services team.
Routinely reviews the desk manuals, updating inaccuracies and communicating with office team members regarding updates .
Performs other functions as needed and/or delegated by the Lead Volunteer Coordinator to assist in the effective and efficient operation of the Volunteer Services/PrimeWise Department.
Qualifications

Education, Credentials, Licenses:
HS or GED degree

Specialized Knowledge:
Strong interpersonal communication skills/ customer service
Problem solving skills
Basic computer skills (Word)

Kind and Length of Experience:
Demonstrated ability to work independently and problem solve
1 or more years customer service experience
One or more experiences of providing training assistance

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