Job description

Guest Service Agent

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide Distinguished Hospitality that aligns with the pillars our mission statement.
• Operate reservation, property management and credit card systems, following all safety and security procedures.
• Maintain accurate cash sheet. Responsible for cash drawer balancing.
• Operate phone system and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message.
• Know emergency procedures and how to respond.
• Never say a guest’s room number or personal information out loud.
• Be knowledgeable of hotel promotions.
• Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
• Complete daily reports, audits correspondences etc. as required by your shift.
• Keep lobby and office area clean at all times,
• Set wake-up calls as dictated by your shift.
• Create incident reports for guest injuries / issues when required.
• Ensure all calls are answered timely and in a “scripted” manner.
• Take and record reservations with accuracy. Confirm as requested.
• Resolve guest complaints to exceed expectations.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Weekend availability is a must.
• Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Relevant related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to speak English fluently.
• Ability to interpret and perform basic computer and POS system functions.

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Salt Lake City, UT: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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