Job description

Position Description:
About The Opportunity
Practice Hospitality is seeking an experienced Front Office Agent to join the team at the Hotel Colee, the most beloved hotel in the heart of Buckhead.
Job Role
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

Requirements
One year combined Front Desk experience in hospitality or related industry preferred.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts.
Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare
moderately complex mathematical calculations without error.
Ability to listen effectively and comprehend the English language to understand and obtain
instructions and information.
Ability to see and hear in order to observe and detect signs of emergency situations.

Job Type : Full time Non-Exempt.

Benefits:
401(k) Dental insurance
Disability insurance
Employee assistance program
Employee discount on hotel stays
Flexible spending account
Health insurance
Life insurance
Paid time off available 90 days after start date
Vision insurance
Hospital indemnity insurance
Eligible to participate in the Employee Referral Bonus Program.

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