Pacifica Hotels is seeking for a full time Guest Service Supervisor to join the team at Cambria Landing in Cambria, CA located on Moonstone Beach. This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Essential Functions and Responsibilities of the job include but are not limited to:

• Adhere to Pacifica’s Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.
• Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel
• Communicate effectively with guests and fellow team members.
• Be proficient at all Guest Service systems and processes
• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance
• Responsible for all front office activity during scheduled shifts
• Monitor and adjust room availability status
• Check travel agent commissions, franchise frequent stay program activity and central reservations
• Monitor and complete filing of registration cards, reservations, correspondence and no-shows
• Check Maid’s list and ensure room availability status is accurate
• Check and audit banks.
• Check dry cleaning status
• Submit daily report to Guest Services Manager or General Manager (written or verbal).
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
• Perform other duties as assigned, requested or deemed necessary by Management

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Scale $19.65 to $22.00 per hour

Skills

Required

Preferred