Job description
Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!
Description:We are seeking a passionate hospitality professional for the position of Front Desk Agent at the Lytle Park Hotel. This Expert will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay, maintaining Five Star Service Standards at all times.
The primary responsibilities for the Front Desk Agent include but are not limited to:
Greet customers immediately with a friendly and sincere welcome.- Use a positive and clear speaking voice, listen to and understand guest requests, and respond with the appropriate action and provide accurate information such as outlet hours and local attractions.
- Be an expert of the property and of the local area.
- Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.
- Promptly answer the telephone using positive and clear communication.
- Input messages into the computer and update Guest profiles.
- Retrieve messages and communicate the content to the guest.
- Retrieve mail, small packages and facsimiles for customers as requested.
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.
- Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Complete all other assignments, duties and tasks as assigned by the Front Desk Manager.
- Positive
- Genuine
- Honorable
- Caring
- Passionate
- Open Minded
The Lytle Park Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.
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