Job description
Position Summary
Responsible for conducting ticket sales at the ticket windows or guest services to all aquarium guests, including handling cash, debits, checks, and credit card sales. Also works as a ticket scanner, or outside at our SplashPad and 4D Theater area. If working events, responsibilities include assisting with the setup and break down of Aquarium-owned furniture before and after a special event and ensuring an accurate count of guests entering the facility for a special event. Must have the ability to accurately communicate with the Events Coordinators and/or SSA Group of any issues that arise during the event.
- Conducts the service of selling tickets to all aquarium guests using cash, debit, checks, or credit cards systems
- Balances register transactions daily
- Opens and closes register location during assigned work schedule
- Assists in the pre-opening preparation, including periodic area cleaning and closing procedures as requested
- Maintains operating efficiency during scheduled work times including stocking of all supplies necessary
- Maintains cash bank in accordance with aquarium policies
- Assists team members in achieving customer service objectives
- Provides crowd control as needed during peak periods of operation
- Assists security, EMT, or law enforcement personnel as needed
- Assists with VIP escorts as needed
- Delivers extraordinary customer service to all aquarium guests and internal customers
- Greet each special event guest at the door and maintain an accurate count of persons entering
- Check guest tickets for proper headcount and validity
- Maintain queue lines and seating while running 4-D Theater shows
Education Requirements and Technical Skills
- Three years of high school required
- High School Diploma or GED equivalent preferred
- Work experience in ticket sales, customers service or retail sales is preferred
- Experience in Altru or other ticketing system is preferable
- Experienced in cash handling
Competencies
- Customer Service Orientation — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility.
- Teamwork — Supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity to the feelings and needs of team members and supporting team goals.
- Integrity and trust - Maintaining social, ethical, and organizational values and norms: building trust and confidence with the staff and with internal and external customers; respecting the confidentiality of personal and proprietary information
- Concern for Detail — Pays attention to every portion of any task, down to the smallest item
- Judgment — Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary.
- Work Standards — Applies high-performance standards to all work-related activities
- Initiative — Taking actions to achieve goals; self-starting and proactive; asserting oneself to support others in the achievement of their goals; originating action rather than responding only to the actions of others; anticipating the needs of both internal and external constituencies.
- Leadership (Non-Supervisory) – Demonstrates leadership by enhancing the well-being of fellow team members. Acts as a key player on the team who is looked to for guidance. Requires little supervision, stays on task and independently completes more than assigned. Assumes a leadership role when action is required and influences other employees to perform at their best. Helps build and maintain positive relationships. Shows open-mindedness and flexibility.
- Sitting (4 hours per day)
- Standing (6 hours per day)
- Walking (4 hours per day)
- Bending/Stooping — Occasionally
- Reaching above shoulders — Occasionally
- Carrying (up to 50 lbs.) — Occasionally
- Lifting (up to 50 lbs.) — Occasionally
- Using hands for repetitive movements — Working at the ticket scanner can be a left or right hand exclusively to scan tickets.
- Exposure to marked changes in temperature and humidity
- Exposure to dust, fumes and gases
- Typing on a computer keyboard
- Viewing a computer screen for extended periods
- Coping with demands (stresses that are associated with the job and/or the work environment) so that acceptable levels of performance and overall contribution are maintained
- More than normal talking
- More than normal talking on telephone
- Flexibility in working weekends and evenings
- Flexibility in working holidays
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