Job description

Do you have a passion for welcoming and assisting others to access resources, navigate themselves through healthcare facilities, and provide overall support for a guest? Kootenai Health is seeking a community-minded, quality-driven, and highly motivated individual to join the Guest Services team as the newest Guest Services Coordinator

Job Summary

As a Guest Services Associate on our team you will welcome and assist patients, their families and visitors entering the hospital, monitor the overall appearance and safety of entrances, provide excellent customer service and assistance to patients and visitors in regards to service offerings and locations available, enforce hospital policies, especially those related to safety and our tobacco-free campus, and communicate information to Security, Facilities Management and/or other departments as needed.

Requirements & Minimum Qualifications

• 3 years of customer service experience preferred
• Strong interpersonal skills along with the ability to maintain complete confidentiality and sophistication in social and professional settings
• Excellent communication skills
• MOAB training, or must acquire within 6 months of employment, required
• BLS Required. Current AHA Healthcare provider, American Red Cross, AHA Health Saver or KH BLS during General Orientation

About Kootenai Health

Kootenai Health has a solid reputation in the Pacific Northwest and has a rich history that spans nearly 60 years of innovation, achievements, and benchmarks in healthcare. Providing a comprehensive range of medical services, our main campus is located in Coeur d'Alene, Idaho and includes a 330-bed community-owned hospital. We have been recognized among large employers as the No. 1 Best Place to Work in Healthcare by Modern Healthcare magazine, and are regularly recognized by Cleverly and Associates for providing value to our community.

3 Time Magnet Designated since 2006 – This designation is nursing's top honor, accepted nationally as the gold standard in nursing excellence. Kootenai was the first hospital in the Inland Northwest to receive this designation and the second in Idaho.

Member of the Mayo Clinic Care Network – in 2014 Kootenai Health became the 30th member, a national network of like-minded organizations that share a commitment to better serving patients and their families. Kootenai Health is the first health care organization in the Pacific Northwest to be selected as a member of the Mayo Clinic Care Network, and, like all network members, will remain locally-owned and independent health care provider.

Most Wired / Wireless Hospital, Hospital & Health Networks – Kootenai is consistently named one of the 100 Most Wired hospitals in the country. In this same survey, Kootenai also earned a spot on the list of Top 25 Most Wireless hospitals.

2017 Gallup Great Workplace Award – Kootenai Health has been recognized as one of the most engaged and productive workforces in the world!

As your next employer, we are excited to offer you

• 100% employer-paid health insurance premiums for full-time employees. Part-time employees pay a small amount monthly for medical, dental and vision coverage!
• A tuition assistance program! If you want to further your education, we'll help you pay for it!
• A 457 retirement plan!
• Near campus daycare!
• Competitive salaries with a 12% differential for nights and an 8% differential for weekends!
• An award winning and incentive-driven wellness program!
• Employee reward, recognition, and retention programs.
• Professional development and leadership training opportunities!
• And much more!

Have you considered a career at Kootenai Health? Maybe you should!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status or sex.

Job Type: Part-time

Pay: $15.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• On call

Work Location: One location

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