THE MINT MUSEUM

JOB DESCRIPTION

TITLE: Guest Services Associate, Part-Time

DEPARTMENT: Advancement & Communications

REPORTS TO: Visitor Experience Manager

FLSA STATUS: Non-Exempt

Please apply on http://www.mintmuseum.org/about/careers/

GENERAL SUMMARY: Guest services team members play an integral role in the growth of the institution, as they are the initial point of contact for all visitors. They are responsible for recognizing and engaging each individual as they seek to strengthen relationships and support of the museum. Guest services staff support the mission of the institution. The individual in this role will work to promote excellent customer service to museum visitors and provide a welcoming experience for each guest and member, promoting the value of museum Memberships and encouraging Annual Fund contributions at the desk. Team members must be self-motivated, enthusiastic individuals who provide the highest quality of customer service to every guest.

DUTIES AND RESPONSIBILITIES – ESSENTIAL FUNCTIONS:

• Welcome guests in a friendly & positive manner
• Drive membership sales and Annual Fund donations as a part of the Advancement & Communications team, ensuring Guest Services meets its goal in both areas
• Operate cash drawer and ensure accuracy of daily deposits
• Assisting guests’ navigation through museum.
• Address guest needs and concerns in a proactive manner, ensuring quick resolution
• Demonstrate awareness of, and experience with, numerous Outlook Calendars across two locations
• Responsible for accurate database entry
• Monitor cleanliness in all public spaces of the museum
• Organize and operate coat check, as needed
• Oversee miscellaneous projects, as assigned
• Respond to online, phone, and in person requests
• Support after hour events, when appropriate

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

KNOWLEDGE/SKILLS/ABILITIES: Basic computer skills required, including Microsoft Outlook, Word, Excel, and basic database functionality. Knowledge of fundraising fundamentals, best practices and donor software such as Altru or Raiser’s Edge is preferred. A self-starter who is positive, people-oriented, and welcoming. Excellent verbal, written, and electronic communication skills. Ability to handle multiple tasks, stay organized, and up-to-date with museum events and exhibitions.

WORKING CONDITIONS: Flexibility to work at both locations, and offsite on occasion. Able to work up to a maximum of 30 hours per week. Able to stand or sit for long periods of time. Occasional nights and weekends are required. Must be able to lift boxes of 25 lbs. in weight.

DESIRABLE QUALIFICATIONS/ATTRIBUTES:

DESIRABLE FUNCTIONS: Excellent communication skills, time management, and project management skills. Self-motivated, well organized, detail oriented, and able to effectively work independently and with a team. Exceptional ability to build/maintain relationships and foster collaboration with staff, external donors, partners, Board, and volunteers.

ADDITIONAL EDUCATION, CERTIFICATION OR PROFESSIONAL DESIGNATIONS: Experience in a museum setting is a plus.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. The Mint Museum reserves the discretion to change this job description at any time.

ABOUT THE MINT MUSEUM

As the oldest art museum in North Carolina, with one of the largest collections in the Southeast, The Mint Museum offers its visitors inspiring and transformative experiences through art from around the world via innovative collections, groundbreaking exhibitions, and riveting educational programs. The Mint Museum is a non-profit, visual arts institution comprising two dynamic facilities: Mint Museum Uptown and Mint Museum Randolph.

Located in what was the original branch of the United States Mint, Mint Museum Randolph opened in 1936 in Charlotte’s Eastover neighborhood as the state’s first art museum. Today, in a beautiful park setting, intimate galleries invite visitors to engage with the art of the ancient Americas, ceramics and decorative arts, fashion, European art, and African art, among other collections. Resources include a reference library with over 18,000 volumes, a theater featuring lectures and performances, and a museum shop offering merchandise that complements both the permanent collection and special exhibitions.

Mint Museum Uptown houses the internationally renowned Craft + Design collection, as well as outstanding collections of American, contemporary, and European art. Designed by Machado and Silvetti Associates of Boston, the five-story, 145,000-square-foot facility combines inspiring architecture with cutting-edge exhibitions to provide visitors with unparalleled educational and cultural experiences. Located in the heart of Charlotte's burgeoning center city, Mint Museum Uptown is an integral part of the Levine Center for the Arts, a cultural campus that includes the Bechtler Museum of Modern Art, the Harvey B. Gantt Center for African-American Arts and Culture, the Knight Theater, and the Duke Energy Center. Mint Museum Uptown also features a wide range of visitor amenities, including the 240-seat James B. Duke Auditorium, the Lewis Family Gallery, art studios, a restaurant, and a museum shop. For more information, visit www.mintmuseum.org.