Guest Services Center Supervisor

Full Time
Denver, CO
Posted
Job description

*** Employee Referral and Retention Program now in effect!***

Make up to $3,000 in BONUSES your first year!

Who we are:

We CREATE the EXTRAORDINARY

We create spectacular worlds that immerse, and inspire to connect you.

We don't perform magic, we create it with excellence.

#WeAreCaesars

Together we win.

Join our empire we are the largest gaming enterprise with 55+ properties.

JOB SUMMARY
Responsible for providing information to team members and guests about casino events and amenities. Supervision all cage team members in the performance of their duties.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and employee and guest information.
  • Responsible for the supervision and performance of the cage and employees during the shift. Evaluate team members on job performance.
  • Assist and advise other departments and company team members, as necessary, to assure the success of the cage and the company overall.
  • Ensure all company standard operating procedures, gaming regulations, federal regulations (Title 31 compliance) are being followed.
  • Administer disciplinary action as necessary.
  • Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

  • A high school diploma, GED, or equivalent preferred.
  • Two to five years’ experience in cage operations or banking experience preferred.
  • Must be able to obtain a valid state gaming license.
  • Ability to communicate all events, promotional activities and facilities available to guest.
  • Maintain a fun and friendly attitude and provide for a safe and clean work environment.

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Ability to stand for long periods of time.
  • Ability to perform assigned duties under frequent time pressure in an interruptive environment.
  • Casino environment exposed to bright lights, noise, changing temperatures and smoke which might include a boat and/or floating barge and hotel.

BENEFITS

  • Competitive Pay
  • Paid Time Off
  • Direct Deposit
  • 401K Retirement Plan (No Vesting Period)
  • Voluntary Health, Life and Disability Plans
  • Employer Paid Life Insurance
  • Employee Assistance Program
  • Voluntary Short and Long Term Disability
  • Team Member Celebrations
  • Team Member Discounts
  • Free Parking For All Team Members
  • Promote From Within Culture
  • Fun Team Environment

Pay Rate: $29.00 - $30.50/hour

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

About Us:

Caesars Entertainment is the world's most geographically diversified casino-entertainment Company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family’s success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission “We inspire grown-ups to play” fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $29.00 - $30.50 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • Holidays
  • Overnight shift
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Bonus pay

Application Question(s):

  • Please provide your email address.
  • Please provide your phone number.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Work Location: One location

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