Basic Function: Owning the Drive home of our guests is the primary purpose of this position. This position requires a positive and friendly presence while serving our guests and making our guests feel welcomes. Must provide a strong focus on “Southern Hospitality” at all times. Be the ambassador for UBC through a confident, professional attitude. Guest services are of prime importance, providing a professional point of contact on behalf of OCS, Inc.

General Responsibilities:

• Guest services representative. Reach out to guests in friendly, open and approachable manner. Greet every guest who comes through the door. Engage them in conversation to find out where they are from; how they heard about us and what types of merchandise they are looking for. Learn to anticipate needs. Personal appearance and communication skills must be professional. Good use of grammar is essential. Communicate the vision and excitement of what our store is all about. Know how to answer our FAQs.
• Company representative- Provide professional assistance when dealing with executives contacting corporate personnel.
• Primary phone operator- Ability to operate a multi-line phone system is required.
• Primary speaker system operator- know when and how to properly page.
• Responsible for issuing cash refunds or store cards as a means of returning merchandise. This involves management of customer accounts with in the Liberty POS System.
• Maintain and distribute job applications and various retail forms.
• Maintain the email list database and Inside Days database.
• Issue and maintain store cards.
• Maintain tax exempt customer data base.
• Issue Reseller Cards as per the Reseller Purchase Policy.
• Maintain small backstock of store forms and distribute to employees as needed.
• Make sure all orange shopping totes are fully stocked at all locations throughout the store.
• Responsible for tour group recruitment and booking, excursion recruitment/booking, service promotions: personal shopper/pet service
• Maintain clean and professional appearance of the Guest Service Desk.
• Communicate with Director of Retail Sales, Assistant Retail Managers, or supervisors if registers are backed up or if there is an angry or upset guest.
• Report suspicious activity or shoplifting to Asset Protection Manager.
• Direct all media requests to Marketing.
• All other tasks assigned by management.

Skills & Specifications

• Excellent interpersonal skills
• Good team player
• Strong communication skills
• Commitment to guest service to ensure a pleasant shopping experience
• Problem-solving skills
• Able to prioritize, multi-task, and manage time effectively
• Must be dependable and have a good attendance record
• Executive Presence: Professional, neat appearance
• Ability to operate a multi-line phone system
• Skillful in Microsoft Office computer skills, including Word, Excel, Outlook, and Publisher

Physical Requirements:

• Ability to sit for long periods of time
• Light to Moderate Lifting
• Repetitive motion is required (Typing)

Schedule Hours:

• 20-28 hours per week, usually requiring one to come in at 7:30 am and stay as late as 7:30 pm; as late as 8pm on Saturdays
• Flexibility in scheduling is required; We are willing to flex with school schedules
• Saturday’s required.
• All major holidays required (excluding Thanksgiving Day and Christmas Day)
• Wednesday and Friday of Thanksgiving week are required.
• Annual Ski Event (1stSaturday in November) required

Reporting Relationship: Reports directly to Senior Assistant Retail Manager

The duties, responsibilities and requirements presented in this job description should no be construed as an exhaustive list of roles and responsibilities

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