Job description
Description
SHIFT: Days (rotating weekends)SCHEDULE: Full-time
Hourly Wage Estimate: $16.04 - $22.46 / hour
Learn more about the benefits offered for this job.
The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.
Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.
The Guest Services Specialist participates in high quality, patient-centered care by operating a station designed to control access of individuals that present to facility access points. In collaboration with the patient care team, the Guest Service Specialist screens individuals to ensure the patient and staff environment is free of potential exposure to respiratory illnesses and infectious diseases. The GSS provides guidance to patients and visitors on the appropriate pathways, following established protocols. The GSS may assist with directing patients, traffic, or monitoring in remote locations.
Monitors patients and other individuals entering the facility, driving into the facility parking lot, or using remote parking/waiting areas. Maintains physical presence at assigned entry point.
Communicates clearly using compassionate connected care model with all patients, visitors, and the general public.
Ensures a safe patient and staff environment by screening all entrants according to established guidelines. Utilizes approved screening methods as appropriate to the situation, including verbal screening and temperature assessment.
Reports any concerns with screening or entrant condition promptly.
Directs patients or individuals appropriately based on defined criteria.
Relays appropriate hand-off communication to appropriate nursing personnel or other personnel to ensure continuity of care and safe environment.
Demonstrates knowledge and respect of patient rights to privacy and protection of patient confidentiality.
Creates clear, accurate documentation as stated in CDC and facility protocols.
Complies with principles of hand hygiene, aseptic, and sterile technique.
Service
Promotes consistent, positive patient interactions that advance the agenda of unparalleled patient service.
Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.
Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications.
Maintains a calm demeanor.
Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.
The Medical Center of Aurora, the first community hospital in the Denver Metro area to receive three-time Magnet designation for nursing excellence by the American Nurses Credentialing Center (ANCC), is a 346-bed acute care hospital located in Aurora, Colorado. The Medical Center of Aurora is comprised of six campuses in Aurora and Centennial, Colo., including the Main Campus, located at Interstate 225 and Mississippi, the North Campus Behavioral Health and Wellness Center, Centennial Medical Plaza, Saddle Rock ER, Spalding Rehabilitation Hospital, Spalding Rehabilitation at P/SL, and a medical office building at Green Valley Ranch. The Main Campus facility is a Level II Trauma Center with Primary Stroke Certification and Chest Pain Center accreditation, and has an affiliation with Rocky Mountain Hospital for Children as well as the Sarah Cannon Cancer Institute. The Medical Center of Aurora has received seven consecutive 'A' grades from The Leapfrog Group (Fall 2016 - Spring 2019), was Colorado's only hospital to receive the Leapfrog Top General Hospital designation two years in a row (2016, 2017), was recognized as a Best Regional Hospital by U.S. News & World Report (2014-2015, 2017-2018, 2018-2019), and was named to Healthgrades 2020 America's 250 Best Hospitals, putting TMCA in the top five percent of U.S. hospitals for clinical outcomes. The Medical Center of Aurora is proud to be a part of the HealthONE system of hospitals.
Highlights about The Medical Center of Aurora:
o Metro Denver's first community hospital to earn Magnet Recognition for nursing excellence.
o Primary Stroke Certification (The Medical Center of Aurora).
o Two accredited Chest Pain Centers (Main Campus and Centennial Medical Plaza).
o Ranked the #4 hospital in the Denver metro area and the #4 hospital in Colorado in U.S. News & World Report's 2014-15 Best Hospital Rankings.
o Level II Trauma Center at our Main Campus.
o Level III NICU at our Main Campus.
o Emergency Nurses Association Lantern Award Recipient for 2013-2016.
o State-of-the-art Heart Care Tower on Main Campus.
o Community Hospital Cancer Program accreditation from American College of Surgeons' Commission on Cancer.
o NAPBC-accredited Breast Cancer Care Center.
o Rocky Mountain Hospital for Children affiliation.
o Affiliate of HealthONE, Denver's largest healthcare system
This position supports the mission of The Medical Center of Aurora and Centennial Medical Plaza of optimizing quality of life of all those served by expanding beyond the traditional focus on medical needs to the needs of the whole person.
The Medical Center of Aurora/Centennial Medical Plaza/ Spalding Rehabilitation Center (TMCA) expects our core values to be reflected in the way every employee interacts with co-workers, patients and family members, and with others in the community. The intent of these values is to assure that TMCA creates the environment where individuals choose to work, and that patient care services are of the highest quality.
Position Requirements:
Licensure/Certification/Registration: BLS preferred
Education: High school diploma or GED preferred
We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic opportunity.
If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. If you are highly qualified you will hear from one of our managers. We are actively interviewing so apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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