We are seeking a new team member for our “Guest Support Position” in Lake Hopatcong. Your role will support our friendly roster of guests and boaters’ looking for a safe and enjoyable time on the water. In your role you will also work very closely with teammates in our Sales, Service, and Operations department; helping them deliver services and support guests. This role requires an outgoing and friendly personality, very good conversational skills, and exceptional listening skills. The Guest Support team must be customer centric with interest and ability to help guests and teammates. You will greet and help guests, support departmental and marina efforts, and oversee other organization projects. At Bridge Marina you will get to enjoy the outdoors, working with boats on the water, helping friendly guests and prospects who are generally happy to see you. The efforts and excitement changes with the seasons keeping work interesting and energizing. Our team is welcoming, engaged, caring and motivated and we are seeking new teammates who fit in this culture. You will receive significant support, as well as training in our processes, marina systems, boat handling skills, customer service and more. Working in a marina, particularly at Bridge Marina, is unlike other roles you have had. You will gain access to fun perks like ‘staff events on the water’, other boating opportunities, as well as rewarding times on and around the water working with a great team.
Some responsibilities are:

• Greeting guests, either in person when visiting the marina, or via email, phone, or text.
• Communicating with guests and teammates to figure out their needs, and then acting to support them or referring them to other departments.
• Coordinate scheduling of various guest services using easy to use web-based schedulers, or via email, phone, or text.
• Helping with minor sales, marketing, customer service strategies, projects, and tasks.
• Supporting Managers of Service, Operations, Sales and the General Manager.
• Office and reception area care and support, such as materials management, organization, paperwork administration.

Some responsibilities for advanced applicants, or tasks you will learn as you advance:

• Guest satisfaction projects
• Advanced guest development
• Overseeing more advance administrative projects
• Management of day to day in offices and store
• Overseeing minor digital marketing projects and initiatives
• Maintaining basic bookkeeping and client accounts
• Management of other team members

Some skills and characteristics for this role are:

• Ability and interest to be welcoming and courteous and curious
• An interest or desire to work on and around the water with boats and boaters.
• Great communication skills: interest and ability to clearly understand and communication others needs and expectations
• Positive and supportive outlook
• Patience, empathy, tenacity, self-awareness
• Accountability working independently as well as on a team
• Organized, detailed oriented, and very good analytic skills
• Ability, skill and interest to use phone, text, email and web on regular basis (QuickBooks, Office 365, and Cytracom an advantage; we can also provide training).

Requirements

• 2-year customer service experience
• 2-year administration experience
• 1 year experience with Office 365, QuickBooks, multi-line phone systems, or equivalent.
• Valid and clean automobile driver’s license.
• Ability to pass a pre-employment background/drug screen.

Bridge Marina core competencies are the defining skills and capabilities that give Bridge Marina advantages over our competitors. With our focus on highest level of guest satisfaction with every experience, as a teammate you will be expected to have knowledge and skill in each core competency and apply great understanding to each activity undertaken.

• Workplace Safety: Understands the risks that come with the environment and takes the proper and proactive steps necessary to ensure safety.
• Guest Focus: Appreciates our guests, their situations, perceptions, desires and expectations and attends to their needs in effort to build enduring relationships with the highest level of satisfaction.
• Personal Leadership: Takes responsibility for actions, behaviors, and commitments. Seeks to expand own capabilities and strength. Develops and utilizes positive leadership traits to guide the direction of own efforts.
• Dependability: The quality of being trustworthy and reliable.
• Initiative: The ability to assess issues and initiate effective solutions independently.

Teamwork: A synergistic way of working with others to achieve a shared goal. This position is located at Lake Hopatcong, NJ. The role is based in an office/retail environment; however, you may find yourself occasionally elsewhere in the marina, on boats and docks, and on the water. This position is a full-time year-round position with opportunity for advancement and growth. We provide health care benefits, retirement plan with company contribution, paid vacation, paid sick time, team events, and opportunity for additional rewards and perks such as boating access, winter holiday breaks, and more. Scheduling is 5-days a week Tues-Saturday with occasional weekend or evening hours. Compensation is commensurate with experience. The hourly wage for this role is $16-$20 per hour, or equivalent annual compensation of $35,000-$45,000 per year plus incentives.
P.S. Experience on and around boats is terrific and will allow you greater advancement, although, boating experience is not required as we have trained many teammates new to boating who are now essential parts of our team. If this specific position does not suit you - but our culture and business do - please continue to send application including an indication of your area of interest or ability

Bridge Marina does more than just boats; it’s a place where people come to learn to boat, to get on the water and to enjoy all the fun, entertainment and exploration boating can offer. We seek teammates who would enjoy working on and around the water, working with boats and boaters, and being around fun and energizing people. Each team member at Bridge Marina brings skills and passion to a fun, challenging and ever-changing environment on the water.

Bridge Marina inspires boaters of all abilities to get on the water. You can feel the energy and enthusiasm when you step onto our docks on a sunny summer afternoon. We have a team of diverse hospitality focused people who provide boat service, boat sales, boating club, boat training, boat rentals, slip services and more in Lake Hopatcong and Sandy Hook New Jersey. Our team and company provides one of the most unique and inspiring boating experiences in the industry.

Learn more about us online at www.bridgemarina.com or on Facebook, Instagram or TikTok @brigemarina. We look forward to connecting with you.