Job description

Job Title:
Operations / Field Manager

Department:
Ace Handyman Services

Reports To:
Director of Business Development / General Manager

FLSA Status)

Exempt / salaried position

Position Summary

The Operations / Field Manager role is intended to drive revenue in the office and the field through scheduling, taking payments for jobs and providing field support when needed, as needed. A thorough skillset and understanding of quality work in all areas of repair, maintenance, and remolding projects are needed for success in this position.

Benefits:

• Health insurance (After 90 days)
• PTO (After 90 days)
• Company cell phone
• Company vehicle - with proven track record if there is an available vehicle)
• Company Card for job expenses and gas
• Company uniform
• Paid holidays (New Years, Easter, Thanksgiving & Christmas)

Essential Duties & Responsibilities

Ability to analyze a problem independently with strong problem-solving skills to determine a prompt solution and deliver confident estimates to customers.

Ability to effectively communicate with all customers about their unique needs and document all conversations using the dispatch program.

As needed, provide field support as a second hand or helping hand conducting repairs or complete projects in the trades of carpentry, flooring, drywall and appliance electrical work and other handyman work.

Ability to effectively communicate with craftsmen, suppliers, property managers, commercial customers, and Ace Handyman Management regarding projects, timelines, budgets, and other relevant information critical to driving revenue.

When necessary, this person must be able to act as a craftsman in the field to perform limited jobs while building rapport with our customer base and increasing scope of work to fill the schedule.

Ability to validate completed jobs verifying; before and after photos, signed estimates and invoices, detailed invoice notes per job (what was done to complete the work), proper margin for materials purchased per job, order materials for jobs that need special orders for completion and taking payments.

Ability to validate skills of current and newly hired employees and fill gaps in the business through an effective hiring process.

Marketing responsibilities include yard sign installation, in store signage execution and BNI representation and miscellaneous marketing opportunities as they arise.

Job Qualifications and Skills

Successful record of accomplishment as a Handyman or Maintenance / Facilities Manager; estimation skills and prior home inspection experience, strongly preferred

Ability to perform or coach appliance electrical, flooring, carpentry work and other handyman work

Excellent troubleshooting, analytical, and problem-solving skills

Own standard set of tools to perform all the above trades

Have reliable transportation, current auto insurance, and valid driver’s license.

Able to commute verbally and in writing in a timely and effective manner with a professional attitude

Great Customer Service skills with interpersonal skills to interact in a positive manner with a wide variety of different customers

Strong documentation and invoicing skills

Estimates and budget skills for repairs or project work small or large

Time management skills

Demonstrate a Professional appearance and demeanor

Able to handle conflict with customers and resolve issues to customer satisfaction

Flexible work schedule – ability to work weekends and work more than 40 hours per week when needed

Technology Savvy – Skilled using computers

Physical Demand

Exerting up to 50 to 100 pounds of force occasionally to lift, carry, pull, or otherwise move objects.

Climb stairs and ladders using proper safety measures

Bending, Stooping, Twisting, and Reaching

Operate heavy machinery / trucks and trailers as needed, if needed

Work Environment

Predominately working from office

Working from home and vehicle with a laptop and or company provided phone

Moderate noise working with power tools and equipment

Seldomly, employee will be in an environment with:
Wet or humid conditions

Extreme cold or hot weather

Ability to work fluctuating and flexible hours including evenings, weekends, and holidays to meet the needs of the business

Ability to work in other positions as needed to fill business needs and cover shifts within the retail operations as needed, if needed

The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job. It is not intended to represent the entirety of the job nor is it intended to be all-inclusive. Therefore, the position may be required or requested to perform for BBCO & BBCO Handyman LLC other work duties not specifically listed herein. Management reserves the right to modify, defer or rescind this position description at any time, with or without prior notice.

Employee Acknowledgement

Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position.

Employee__________________________________ Date_____________

Exerting up to 50 to 100 pounds of force occasionally to lift, carry, pull, or otherwise move objects.

Climb stairs and ladders using proper safety measures

Bending, Stooping, Twisting, and Reaching

Operate heavy machinery / trucks and trailers as needed, if needed

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