Job description

Reporting to the VP of Hardware Engineering, this position will help shape the future of the company’s product offerings. This position requires someone with detailed knowledge and experience with cellular routers and related technologies who likes problem solving and thinking independently because no two days are alike as you tackle new challenges and work with some amazing people within our organization!

MarketSpark is the industry leader in providing cellular-based solutions to traditional telephony circuits. You'll recognize many of the names on our customer list as we provide solutions to a large percentage of the Fortune 100 enterprises. We've assembled a veteran team with offices in San Diego, Chicago, and Boston, but this particular position can be remote for the right individual.

Responsibilities

• Design and test MarketSpark hardware solutions, which may include commercial-off-the-shelf (COTS) and/or custom equipment, including but not limited to cellular routers, cellular antennas, and voice gateways
• Perform testing of MarketSpark hardware devices to ensure successful interworking with domestic and international cellular carriers/SIMs, various antenna manufacturers, and other networking equipment
• Identify and recommend best practices for provisioning, installing, and troubleshooting MarketSpark hardware solutions
• Help build and maintain remote-capable hardware lab including company products, third party products, and various test equipment
• Serve as a subject matter expert/reference for Tier 2 technical support and Senior Sales staff
• Provide input to the Senior Leadership Team for corporate product roadmap and strategy
• Minimal travel required as necessary to visit other MarketSpark offices and potentially key customer sites

Experience

• Bachelors degree or related experience in Electrical, Electronics, Computer, or Telecommunications Engineering, Applied Science, or Computer Science
• Testing of new software/firmware to ensure proper functionality
• Troubleshooting/support of various WAN/LAN protocols, including the use of Wireshark to diagnose and resolve issues.
• Working directly with customers to resolve their technical issues
• Designing customer solutions
• Installation/maintenance of various networking gear from companies such as Cradlepoint, Peplink/Pepwave, Inhand, Sierra Wireless, Cisco, Juniper, Netgear, Fortinet, Oracle, Nokia, etc.

Skills

• Ability to work in a fast-paced environment where things aren’t always clearly defined
• Strong oral and written communications skills
• Ability to work independently and think on your feet
• Various areas of technical knowledge:
• wireless technologies and protocols including 3G/4G LTE/5G cellular, SIM cards, 2.4G/5G wifi, Bluetooth, NFC, antennas, etc.
• voice technologies and protocols including VoIP, SIP, RTP, T.38, UCaaS, VoLTE, etc.
• networking technologies and protocols including routers, switches, firewalls, LANs, WANs, Ethernet, Fiber, TCP/IP, ICMP, SMTP, SNMP, MQTT
• security-focused skills such as pen testing, ethical hacking, vulnerability testing, firewalls, encryption solutions, threat modeling, etc.
• various operating systems including Windows, MAC OS, and Linux
• scripting languages and development including Python, BASH, etc.
• Bonus: industry certifications such as CCNA, CCNP, CCIE, CISSP, CompTIA A+/Security+, etc.

Job Type: Full-time

Pay: $90,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote

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