Job description
Ashfield Healthcare has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
Representing clients on a variety of projects via inbound/outbound telecommunication.
This is your opportunity to join Ashfield, represent a top biotechnology company, supporting a TEMPORARY data entry project.
What’s in it for you?
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
- Generous performance-driven Incentive Compensation package
- Competitive environment with company wide recognition, contests and coveted awards
- Business Hours of 9-5:30 EST Monday to Friday
- Remote role
What will you be doing?
- Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels i.e. Fax, Chat, eMail, etc.
- Perform intake of cases and capture all relevant information in the Case Management system
- Ensure all support requested is captured within the Case Management system and routed to appropriate next step using decision tools and reference guides
- Ensure timely and accurate processing of requests including reviewing source documentation
- Escalate complex cases, when appropriateMaintain excellent quality standards for all client programs; adhere to program requirements and guidelines.
- Accurately transcribe and document information received via form into client databases.
- Exhibit highly effective data entry skills to meet productivity requirements.
- Adhere to all company policies and Standard Operating Procedures.
- Display flexibility within department to maximize utilization
- Work independently while contributing to the team’s productivity and success
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
What do you need for this position?
Requirements Minimum:
- High School Diploma Required
- Ability to communicate clearly in both written and oral communication with strong attention to detail
- Analytical thinking, problem solving and decision making
- Effective organizational management
- Proficient competency using Word, Excel and PowerPoint •
- Ability to multitask and manage multiple parallel projects with strong time management skills
Preferred:
- Associates or Bachelor’s Degree strongly preferred, or 1 years of healthcare/healthcare reimbursement experience
- Proficiency in reviewing intake documents thoroughly and entering information in database with little to no errors •
- Knowledge of reimbursement mechanisms for medical and pharmacy benefits, patient access processes and patient assistance programs: operational policies and processes •
- Proven track record for consistently meeting or exceeding qualitative, as well as any relevant quantitative, targets and goals •
- Experience with HIPAA policy, patient access data and analytic
About Ashfield
Ashfield, part of UDG Healthcare plc, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Advisory, Healthcare Communications, Commercial, Patient Solutions and Medical Affairs to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients and add value to your business.
Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
To learn more about Ashfield, visit us at:
Ashfield is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.
To learn more about Ashfield, visit us at:
http://www.ashfieldhealthcare.com/en/about-en/
Ashfield is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.
Ashfield is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.
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