Job description

EqualizeRCM is a leading provider of specialized consulting and remote revenue cycle management services to healthcare providers. We have assembled professionals of the highest caliber – CEOs, CFOs, RCM operations managers, Six Sigma practitioners, CTOs, and experienced consultants to deliver comprehensive revenue cycle analysis and solutions to clients of every size. Our clients range from rural hospitals to urban urgent care and everything in between.

Come join our team and provide the highest quality of service to our clients and partners! We are currently seeking a dedicated, self-motivated, and experienced Healthcare AR and Billing Representative to join the team. The Representative will report to the Revenue Cycle Manager and is responsible for ensuring world-class service to patients and medical providers on behalf of EqualizeRCM clients.

Responsibilities and Duties

• Answer and make all phone calls in a positive and service-minded manner relating to patient accounts or general office information.
• Consistently process requests with operational accuracy

• Manage and work various queues (rejections, denials, billing, follow-up, etc.)

• Obtain and update accurate patient insurance, demographic, guarantor information, etc.
• Troubleshoot to identify billing issues and bring to resolution

• Advocate for the patients with insurance companies on their behalf, when necessary, to resolve accounts and disputes
• Effectively communicate with patients and insurance companies; demonstrate active listening to identify needs
• Answer questions about patient accounts (self-pay, insurance pending, balances after insurance, etc.)
• Provide clear, thorough, and accurate documentation of all interactions with patients, insurance companies, and other individuals on behalf of patients, in the patient’s electronic health records
• Follow organizational guidelines on the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
• Ability to manage telephone calls, emails, and chat sessions
• Other duties as assigned

Required Experience and Qualifications

• High School Diploma or GED
• Experience working with or in a fast paced, high growth call center operation; preferable remote call center experience
• Working knowledge of medical office workflow
• Working knowledge of insurance rules/regulations and policies
• Ability to identify billing trends
• Ability to read, understand and interpret insurance Explanation of Benefits

· Ability to evaluate situations and escalate issues appropriately

• Three (3) years of experience in medical or health insurance working AR/Billing
• Excellent telephone etiquette
• Skilled in basic computer operations, EMRs, clearinghouses, insurance portals, etc.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Work Location: Remote

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