Job description

PRACTICE OVERVIEW
Radiology Partners is the largest and fastest growing on-site radiology practice in the US. We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients. With our state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, Radiology Partners reliably exceeds the expectations of our clients, patients, and partners. We serve our clients with an operational focus, and, above all, a commitment to quality patient care. Our mission is To Transform Radiology.

POSITION SUMMARY
Radiology Partners is hiring a Revenue Cycle Customer Service Specialist. The position will report to the Supervisor of Revenue Cycle’s Customer Service and will focus on providing quality and professional customer service support to patients for all of Radiology Partners clients in a call center environment.

POSITION DUTIES AND RESPONSIBILITIES
Answer and respond to inbound patient calls in a Call Center environment
Investigate and conduct root cause analysis for inquiries received from patients and patient representatives
Accountable for accurately documenting steps taken and next steps needed to provide resolution
Coordinate with facilities, payors and collections agency related to a patient account
Review and resolve patient concerns, which include: demographic updates, insurance coverage, resubmitting claims, appeal requests, payments and collection cancellation notice
Review patient accounts, claim information and Explanation of Benefits to enable quick resolution of patient issues
Draft communications to patients, patient representatives, payors, and vendors as needed
Assist in responding to legal and financial assistance requests
Maintain various email accounts to ensure patient concerns are properly addressed in a timely manner
Evaluate customer service processes and provide feedback on improvement plan
Report on status of patient concerns, trends, and resolutions to the management team

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
Revenue Cycle (Billing) and Customer Service Experience preferred
Experience working in a call center environment preferred
Strong organizational skills with an ability to effectively manage large amounts of detailed information
Strong commitment to customer satisfaction and an ability to make quick and accurate decisions
Experience in qualitative analysis, root cause analysis, quality assurance practices, and problem solving skills
Excellent verbal and written communication skills including letters, memos, and emails
Excellent relationship building skills and aptitude for working collaboratively with cross-functional groups
Excellent attention to detail
Positive customer-based attitude and solution-oriented outlook
Ability to work independently with minimal supervision
Proficient use of Microsoft Office applications (Word, Excel, Outlook) and internet resources

Radiology Partners is an equal opportunity employer. We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Work Location: Remote

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.