Job description

Healthcare Office Manager

Job Summary: The Healthcare Office Manager will be responsible for the management and development of office operations which support the delivery of home-based patient care. This position is in-person, located in our modern Encinitas offices, close to the 5 Freeway. This position reports directly to the Medical Director of GMI/EHA and is an employee of Connect the Docs Medical Management, LLC.

About Connect the Docs Medical Management, LLC (CTDMSO)

Connect the Docs Medical Management, LLC is an established healthcare management consulting company, based in Encinitas, CA since 2008. We offer specialized programs and services to physician practices and hospital clients throughout North County San Diego. We offer a competitive wage and benefits package, as well as a great working environment, to candidates with the right mix of healthcare experience.

Job Summary:

The Healthcare Office Manager is responsible for the management and development of office operations which support the delivery of home-based patient care.

* Collaborate with the Medical Director to ensure optimal staffing, training and efficiency to support best practices in home-based medical care.

* Provide staff management and deployment

* Manage Staffing/Recruiting

* Oversee scheduling of patients

* Optimize geo-zoning for physician’s daily schedule to optimize driving time

* Coordinate referrals and authorizations

* Administer established HR/Office Policies

* Supply management

* Manage the datasets of all patients in medical practices

* Oversee billing/AR Analysis

* Ensure complete and accurate credentialing of all providers

* Maintain strong working relationships with external referral sources and internal staff including physicians, Outpatient Clinics and others in the healthcare community

* Implement and evaluates changes to continuously optimize administrative processes

* Other duties as necessary to achieve company objectives

Education/Experience:

* Bachelor’s Degree - or equivalent job experience is preferred

* 5+ years of demonstrated experience in healthcare management

Knowledge, Skills, and Abilities:

* Working knowledge of Epic Electronic Health Record preferred.

* Ability to multi-task, prioritize work, pay close attention to details and meet deadlines

* Excellent organizational and communication skills

* Must be able to communicate effectively with all levels of management, staff, physicians and other professionals both orally and in writing

* Ability to work independently with little or no supervision and demonstrate excellent problem solving and critical thinking skills when making decisions

* Must exhibit strong skills in Excel, Word, Outlook, and PowerPoint

* Working knowledge of QuickBooks preferred

* Interpersonal skills necessary in order to interact effectively with external referral sources, including social workers, discharge planners, case managers, Home Health, Hospices, other healthcare professionals, families and patients

* Case management, quality and/or clinical documentation knowledge is preferred.

* Understanding of quality improvement, performance improvement, change management and patient safety knowledge preferred

Compensation

* Competitive fair-market starting at $100K depending on skills and experience. We offer a full and generous benefits package, including medical, dental, vision, life insurance, 401k (with employer match), wellness program, referral program, continuing education reimbursement program and more.

About Our Organization

* We focus on caring for patients in the patient’s home environment

* Across both of our medical practices Good Medicine Home Based Care (GMI) and Encinitas Hospitalist Associates (EHA) - we are here to create exceptional experiences for both our patients and employees/contractors

* Our true north is to inspire Physicians and Care Providers to provide compassionate, high-quality and appropriate care that align with patient’s health goals and life goals in shared humanity

* We engage and partner with our patients and our community to get well, live well and age with dignity

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

COVID-19 considerations:
We require proof of COVID-19 vaccinations as well as annual influenza vaccinations, and follow current local, State and/or federal requirements for healthcare offices.

Ability to commute/relocate:

• Encinitas, CA 92024: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have Epic Electronic Health Record experience?

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Excel: 5 years (Required)
• Microsoft Outlook: 5 years (Required)
• Microsoft Powerpoint: 5 years (Required)
• QuickBooks: 3 years (Preferred)
• Healthcare management: 5 years (Required)

Work Location: One location

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