Job description

Healthcare Support Specialist

GetixHealth, a leading healthcare revenue cycle management company, and its Eligibility Team is looking for an administrative pro for its Phoenix-based Out of State Medicaid office.

Principal Responsibilities

• Prepare and process written correspondences including but not limited to letters, memos, and daily reports.
• Answer incoming calls from Clients, Agencies, and Client's customers in a professional, polite, and courteous manner.
• Process all incoming correspondence according to client guidelines and pertinent legislation.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Communicate with clients to verify debtor account information.
• Communicate with debtors, sending correspondence in response to various requests.
• Prepare reports using Microsoft programs to log daily activity.
• Maintain diplomacy and tact when dealing with upset or escalated calls.
• Perform data entry on Excel spreadsheets.
• Update information in various record keeping systems.
• Collect all outgoing mail from different designated drop off locations in different departments, meter, and pack for postal pickup.
• Log, receive, and sign for deliveries of incoming packages via Airborne, Federal Express (Fed Ex), and United Parcels Service (UPS), etc.
• Distribute all received packages and correspondences daily.
• Maintain and perform facsimile and copying needs of department(s).
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with company policies and procedures.
• Participate in projects, duties, and other administrative tasks assigned by management.
• Follow up in a timely manner to ensure customer satisfaction.
• Maintain knowledge of functional area and company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management

• High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience desired.
• Previous clerical experience preferred.
• Proficient personal computer skills including Microsoft Office, Adobe helpful.
• Ability to work independently, take initiative, and respond to rapidly changing priorities in a multi-tasked environment.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

Work Environment

• Office environment.
• Ability to lift and/or move 20 pounds with or without accommodation.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TO APPLY...

Please follow this link to apply: https://jobapply.page.link/Ly6M

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Glendale, AZ 85306: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you know what an EOB is?
• How familiar are you with medical terminology?

Education:

• High school or equivalent (Required)

Work Location: One location

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