Job description
Job Description
- Provide technical assistance to students, faculty, staff and visitors.
- Answer department phones promptly in a professional manner and greet in-person patrons.
- Sort and maintain service request tickets.
- Troubleshoot hardware and software issues on a variety of computer systems.
- Register devices to use the university’s network.
- Provide password and login assistance for users.
- Provide assistance with computers, copiers, podiums, and other resources and devices.
- Ensure effective communications about normal operations and exceptions that impact services and projects and escalate appropriately.
- Develop and improve processes.
Required Qualifications
Education: High School Diploma or equivalent
Experience: Previous customer service and/or product support experience.
Experience: Previous customer service and/or product support experience.
Preferred Qualifications
Experience:
- Prior IT Help Desk experience
- Working knowledge of service center technologies such as telephone systems and ticketing systems, like Quest Kbox or others.
Skills:
- Ability to prioritize, schedule and meet deadlines.
- Speak clearly and have a positive and courteous attitude
Physical Demands
Office environment with some lifting and hauling of equipment up to 60 lbs.; Typical work week: 8AM – 5PM, however, some weekend and evening work hours required; Cellphone availability during normal and after work hours required. Valid Driver’s License and ability to drive to remote campus locations and attend training as assigned.
Anticipated Start Date of New Hire
06/01/2023
Anticipated Number of Hours Working per Week
29
Shift Required?
First
Job Duties
Posting Detail Information
Posting Number
S554P
Number of Vacancies
1
Desired Start Date
06/01/2023
Job Open Date
05/16/2023
Job Close Date
Open Until Filled
Yes
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